Summary
Overview
Work History
Education
Skills
Timeline
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LaNajie Golden

Taylors,SC

Summary

Driven by a strong work ethic and integrity, I excelled at Chipotle, mastering POS systems and delivering exceptional customer service. My proactive approach boosted customer satisfaction, fostering loyalty and repeat business. Skilled in retail merchandising and team collaboration, I consistently contributed to organizational growth and operational efficiency.

Overview

1
1
year of professional experience

Work History

Cashier

Chipotle
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales Associate

Citi Trends
03.2024 - 08.2024

Sales Associate

Snipes Academy - New Hanover County Schools
03.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Riverside High School
Greer, SC
05.2024

Skills

  • Customer service
  • Work ethic and integrity
  • Cleaning and sanitizing
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Cash register systems
  • Product restocking
  • Product knowledge
  • Merchandise restocking
  • POS system operations
  • POS systems
  • Staff training
  • Guest inquiries
  • Sales expertise
  • Retail merchandising
  • Point of sale operation
  • Organizational growth

Timeline

Cashier

Chipotle
06.2024 - Current

Sales Associate

Citi Trends
03.2024 - 08.2024

Sales Associate

Snipes Academy - New Hanover County Schools
03.2024 - 08.2024

Riverside High School

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LaNajie Golden