Lana Jo Naylor
Summary
Accomplished Manager with a proven track record at CVS Pharmacy, enhancing customer satisfaction and team performance through effective leadership and problem-solving skills. Skilled in staff training and development, and customer relationship management, achieving significant improvements in operational efficiency and employee engagement. Demonstrates exceptional time management and verbal communication abilities, ensuring high-quality service delivery and a safe, professional environment. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
30
30
years of professional experience
Work History
Manager
CVS Pharmacy
10.1996 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Security Officer
Burns Itternational/Eli Lilly
02.1994 - 10.1996
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Pharmacy Technician -
CVS
Woonsocket, RI10.1996
High School Diploma -
Wapahani High School
Selma, IN05.1983
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Professional and Courteous
Timeline
Manager
CVS Pharmacy
10.1996 - Current
Security Officer
Burns Itternational/Eli Lilly
02.1994 - 10.1996
Pharmacy Technician -
CVS
High School Diploma -
Wapahani High School