Lana S. Rauhauser
York,PA
Summary
Competent Registered Nurse working as a Clinician: Clinical Manager of the Emergency Room, who is offering multi-disciplinary approach to patient care. Eager to utilize 30+ years of experience to help diverse patient population improve conditions and reduce symptoms. Positive and friendly people-person with organized and diligent attitude.
Overview
31
31
years of professional experience
Work History
Clinician: Clinical Manager
UPMC-Memorial
03.2023 - Current
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Developed and adjusted work schedules for new and current staff.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Facilitate hiring of qualified Registered Nurses, and Patient Care Technician personnel by interview applicants and making recommendations for employment.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
Staff Nurse, Emergency Department
UPMC-Memorial
02.2019 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Participated in hospital committees to recommend quality improvement initiatives.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Investigated and resolved issues affecting hospital operations and patient care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Patient Care Technician-Emergency Room
UPMC-Memorial
09.2016 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Vascular Access Technician-Emergency Room
UPMC-Memorial
09.2010 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Assisted pharmacists in ensuring medication availability, ordering supplies as needed.
- Prioritized urgent requests for IV medications, ensuring timely delivery to patients in critical condition.
- Enhanced workflow efficiency by maintaining a clean and organized work area.
- Increased patient satisfaction by providing thorough education on IV procedures and addressing any concerns or questions promptly.
- Exemplified a strong commitment to patient privacy by maintaining confidentiality of medical records and personal information in accordance with HIPAA regulations.
- Reduced risk of infection by maintaining sterile environments while inserting, replacing, or removing IV lines.
Medical Assistant
UPMC-Memorial
04.1996 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Phlebotomist
UPMC-Memorial
10.1993 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
IV Nurse
Wellspan Health- York Hospital
08.2021 - Current
- Exemplified a strong commitment to patient privacy by maintaining confidentiality of medical records and personal information in accordance with HIPAA regulations.
- Increased patient satisfaction by providing thorough education on IV procedures and addressing any concerns or questions promptly.
- Prevented complications by carefully monitoring patients for signs of infiltration, phlebitis, or other adverse reactions to intravenous treatments.
- Supported efficient patient care by promptly responding to physician orders for IV therapies and coordinating with pharmacy staff as necessary.
- Promoted patient safety through strict adherence to infection control protocols during all aspects of IV insertion and maintenance.
- Served as a reliable resource for patients and families, providing support and guidance throughout the course of intravenous therapies.
Education
Master of Science - Organizational Leadership
Grand Canyon University
Phoenix, AZ05.2026
Bachelor of Science - Nursing
York College of Pennsylvania
York, PA12.2020
Associate of Science - Nursing
Harrisburg Area Community College
York12.2018
Skills
- Clinical Documentation
- Clinical assessment
- Multidisciplinary Approach
- Direct Patient Care
- Patient Assessments
- Patient Care
- Patient Relations
- Emergency Management
- CPR/AED
- Therapeutic Techniques
Timeline
Clinician: Clinical Manager
UPMC-Memorial
03.2023 - Current
IV Nurse
Wellspan Health- York Hospital
08.2021 - Current
Staff Nurse, Emergency Department
UPMC-Memorial
02.2019 - Current
Patient Care Technician-Emergency Room
UPMC-Memorial
09.2016 - Current
Vascular Access Technician-Emergency Room
UPMC-Memorial
09.2010 - Current
Medical Assistant
UPMC-Memorial
04.1996 - Current
Phlebotomist
UPMC-Memorial
10.1993 - Current
Master of Science - Organizational Leadership
Grand Canyon University
Bachelor of Science - Nursing
York College of Pennsylvania
Associate of Science - Nursing
Harrisburg Area Community College
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