LANA M. SEGURA
Spring Valley,CA
Summary
Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Front Office Supervisor
Jeffry Mullvain, M.D.
03.2007 - Current
- Answer multiple phone lines and triage all phone calls, take messages or transfer to the appropriate department
- Schedule appointments and in office testing for four Cardiologists and three Ultrasound Technicians
- Verify insurance eligibility and obtain Prior Authorizations for all visits and tests prior to patient’s scheduled appointments
- Check in/out patients, collect insurance and registration information as well as co-pays and patient balances
- Process insurance payments and tally all monies collected at the end of the day and submit them to the biller
- Send out Medical records and collect record fees from requesting companies if applicable
- Scan and fax patient documents accordingly
- Download and upload recare from e-clinical to docconnect for automated confirmation and appointment reminders
- Call patients to confirm appointments if no response to automated calls
- Prep all patient charts prior to appointment making sure the patient has done all testing requested by the provider and we have results loaded into the chart
- Assist with back office duties such as taking patient vital signs, EKG’s and PT/INR if the back office is overwhelmed
- Order office supplies monthly.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Kept high average of performance evaluations.
Billing Clerk
Paradise Hills Convalescent Center
08.2006 - 03.2007
- Processed Medicaid eligibility, ETARS and ran daily census reports
- Printed and mailed weekly billing statements, handled Resident Trust Funds, ran daily census reports
- Obtained SOC payments, answered multiple phone lines, filed patient records and other general office work.
Certified Nursing Assistant
Country Hills Convalescent Center
09.2002 - 10.2003
- Cared for the elderly and disabled by assisting them with daily activites such as showering, dressing and eating
- Took and charted Vital Signs, input/output of fluids and collected specimen samples.
Education
Medical Billing and Coding -
Valley Career College
El Cajon, CA01.2006
CNA -
Country Hills Health Care Center
El Cajon, CA09.2002
Skills
- Medical Coding
- Report Preparation
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Appointment Management
- Office Administration
- Patient Scheduling
- Conflict Resolution
- Policy Implementation
- Problem Solving
- Customer Service
- Medical Terminology
- Performance Evaluation
- Organizational Skills
- Training and Development
- Team Leadership
- Resource Coordination
- Staff Supervision
- Electronic Health Records
- Time Management
- Inventory Management
- Multitasking Abilities
- Coding Knowledge
- Payment Collection
- Scheduling
- Staff Management
- Data Entry
- Performance Management
- Office Management
- Appointment Scheduling
- Administrative Management
- Employee Supervision
- Performance Improvement
- Schedule Management
- Data Retrieval Systems
- Clerical Staff Oversight
- Cross-Functional Collaboration
- Staff Training
- Customer Service Management
- Credit and Collections
- New Hire Orientation
- Workflow Planning
- Regulatory Compliance
- Decision-Making
- Handling Complaints
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Schedule Coordination
- Coaching and Mentoring
- Scheduling and Calendar Management
- Multitasking and Organization
References
References available upon request.
Certification
BLS Certificate 11/04/2022
Timeline
Medical Front Office Supervisor
Jeffry Mullvain, M.D.
03.2007 - Current
Billing Clerk
Paradise Hills Convalescent Center
08.2006 - 03.2007
Certified Nursing Assistant
Country Hills Convalescent Center
09.2002 - 10.2003
Medical Billing and Coding -
Valley Career College
CNA -
Country Hills Health Care Center