Summary
Overview
Work History
Education
Timeline
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LANAY JOHNSON

New York City,NY

Summary

A hardworking professional with exceptional judgment, analytical and observation skills security professional seeking advancement opportunities within the world. I am able to follow detailed and complex instructions. Knowledgeable in how to fill out reports and paperwork on incidents. Has years of experience in the customer service field that have provided me with great learning experiences and the skills to be a trustworthy and proactive leader as well as a problem solver. These skills have allowed me to successfully train team members in the policies and protocols of a major chain restaurant prior to their grand opening. Versed in the use of Microsoft Office.

Overview

5
5
years of professional experience

Work History

Account Manager

New York Health + Hospitals, Allied Universal
01.2022 - 11.2023
  • Interview and hire staff for Lincoln Hospital
  • Create weekly schedules a month in advance
  • Weekly payroll
  • Weekly training with Staff to cover vacant positions
  • Conducted disciplinary action forms with Security Professionals
  • Implemented Post Orders
  • Hospital Onboarding
  • Client meetings to discuss new changes and policies and procedures
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Met existing customers to review current services and expand sales opportunities.

Operations Manager

Allied Universal
08.2022 - 01.2023
  • Lowered overtime from 4.3% to .65% within a 6-month period.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.

Security Supervisor

LANAY JOHNSON
07.2021 - 08.2022
  • Created weekly schedule a month in advance and maintained it through out
  • Issued disciplinary actioned in accordance with allied policy
  • Trained my team on how to use Our HeliAUS System
  • Create, modify, and manage post schedules to always ensure adequate coverage
  • Ensure all positions are filled according to contractual requirements
  • Effectively manage overtime through proper scheduling and staffing
  • Maintain a qualified pool of cross-trained officers to cover vacant positions as needed
  • Interview and hire qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines
  • Maintain ongoing client contact, including site visits, frequent client meetings, timely responses, and email recap follow-ups
  • Define, address, and resolve all client issues including staffing concerns or requests, service issues, execution of company programs, and security officer performance issues
  • Enforce post-specific policies and procedures through proper communication and training
  • Conduct disciplinary and counseling sessions with Security Professionals as needed
  • Training Security Officers in both professional and technical skills through coaching, counseling, and shadowing Security Officers during post duties to evaluate performances and provided recognition/disciplinary actions when necessary.
  • Supervised team of 34 security personnel during shift.

Shift Manager / Trainer

Shake Shack
, New York
08.2018 - 07.2020
  • Trained team members on store policies and procedure’s during new store openings
  • Lead a team of 10 employees and provided phenomenal customer service
  • Monitored cash flow and managed store inventory, creating reports and making orders as needed
  • Coordinated event for new product launches
  • Supervised and implemented business etiquette
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Associates - Human Development Psychology

Columbia University College
Manhattan, NY
May 2017

FDNY Certificate of Fitness -

01 Fire Guard for ImpairmentFDNY Certificate of Fitness: F-60 Fire Guard for - undefined

Timeline

Operations Manager

Allied Universal
08.2022 - 01.2023

Account Manager

New York Health + Hospitals, Allied Universal
01.2022 - 11.2023

Security Supervisor

LANAY JOHNSON
07.2021 - 08.2022

Shift Manager / Trainer

Shake Shack
08.2018 - 07.2020

Associates - Human Development Psychology

Columbia University College

FDNY Certificate of Fitness -

01 Fire Guard for ImpairmentFDNY Certificate of Fitness: F-60 Fire Guard for - undefined

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