Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Hobbies and Interests
Software
Work Preference
Interests
Timeline
Hi, I’m

LA'NAY LYONS

Fayetteville,NC
LA'NAY LYONS

Summary

Business professional seeking broader opportunities working remote with over 20 years of experience in the professional environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
years of professional experience

Work History

R&A CPAs A Professional Corporation
Tucson, AZ

Tax Admin
06.2020 - 09.2023

Job overview

  • Maintains Practice Administration System, delegates processing of client info changes and updates
  • Processed client updates in Engagement database
  • Entity and Personal client tax form review for processing
  • Scans and file incoming documents electronically
  • Billing for bill managers completed returns
  • Delivered electronic copies of documents via upload or secure email
  • Generate reports for management
  • E-file processing.

Alorica
Tucson, AZ

Client Service Associate [Temp]
02.2020 - 06.2020

Job overview

  • Processed Inbound query calls
  • High level of information security for client accounts
  • Assisted clients with credit card accounts
  • Daily team briefing
  • Updated client accounts as requested.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

U-Haul

Account Service Associate (CSM)
11.2018 - 10.2019

Job overview

  • Process returns and dispatched trucks & equipment
  • Handle customer inquiries
  • Daily warehouse inventory
  • Vehicle inspection and maintenance
  • Handle incoming and outgoing calls.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Education

American Intercontinental University

Business Administration

University Overview

Honors: Held a 3.8 GPA, President's list 3 years. Sigma Delta Honors Society

Skills

  • Xpitax CCH
  • Sure Prep
  • Crypto Assets
  • Cyber Security training
  • Payroll
  • QuickBooks
  • Accounting & Audit
  • Pivot Table - V Lookup
  • Scheduling
  • Credit Card Processing
  • Bank Reconciliation
  • Electrical components understanding
  • Updating logs

Personal Information

Personal Information
Title: Business Administration

Websites

Hobbies and Interests

Hobbies and Interests
  • Design
  • Investing
  • Poetry

Software

Microsoft Office Suite

Adobe Print Shop

Adobe

Excel

Credit Card Processing

Chat GPT 40

Hootsuite

Work Preference

Work Type

Contract WorkPart TimeFull Time

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementWork from home optionPersonal development programsCompany CultureFlexible work hours

Interests

I love creating templates and writing for blogs and articles

Timeline

Tax Admin
R&A CPAs A Professional Corporation
06.2020 - 09.2023
Client Service Associate [Temp]
Alorica
02.2020 - 06.2020
Account Service Associate (CSM)
U-Haul
11.2018 - 10.2019
American Intercontinental University
Business Administration

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LA'NAY LYONS