LANAYA COPELAND

• Documented client progress and challenges in comprehensive logbooks and reports.
• Strengthened independence by encouraging self-care activities through actionable feedback.

.

• Promoted physical activity through leisure activities like walks, games.

• Ensured cleanliness and organization of checkout areas to enhance store appeal.
• Responded to customer inquiries regarding store policies and procedures.
• Operated cash register and POS system for processing payments by cash, check, and credit card.
• Maintained well-stocked checkout area to facilitate smooth transactions.

• Greeted customers promptly and addressed inquiries to enhance service experience.
• Assisted customers in locating merchandise to increase satisfaction.
• Processed credit card and cash payments efficiently to complete transactions.
• Operated machinery and tools safely to maintain operational standards.

• Answered telephones, directed calls, and recorded messages for efficient communication.
• Greeted visitors professionally and provided necessary assistance promptly.
• Typed, formatted, and edited correspondence to ensure clarity and professionalism.
• Utilized office equipment efficiently, including printers, copiers, and fax machines.