Lanaya Murphy
Charlotte,NC
Summary
Enthusiastic Housekeeping Manager offering 4+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Sheraton /Le Meridien Charlotte
10.2019 - Current
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Managed a dual hotel with 605 rooms
- Reviewed employee performance and devised improvement plan to achieve goals
- Managed team of employees, daily progress reports and overall project planning
- Provided insight and information to management regarding onsite improvement project specifications.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Scheduled and prioritized tasks to staff, overseeing work completion.
BABYSITTER
Nanny
07.2018 - Current
- Cared for children of various ages and assisted with feeding, dressing and daily activities
- Minimized TV and mobile device time by engaging children with games and physical books
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
CALL CENTER REPRESENTATIVE
Morley Companies
01.2018 - 08.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Displayed strong telephone etiquette, effectively handling difficult calls
- Contacted different providers to go out and assist my customers
- Collected payments for services and updated accounts to reflect new balances.
Education
High School Diploma -
Arthur Hill High School
Saginaw, MI06.2018
Skills
- Active listening skills
- Fast learner
- Lightspeed training
- Multitasking skills
- Ability to work in a fast-paced environment
- Communication
- Reliable
Timeline
Housekeeping Manager
Sheraton /Le Meridien Charlotte
10.2019 - Current
BABYSITTER
Nanny
07.2018 - Current
CALL CENTER REPRESENTATIVE
Morley Companies
01.2018 - 08.2019
High School Diploma -
Arthur Hill High School
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