LANAYA WATERTON
Brooklyn,NY
Summary
Versatile Human Resources Manager of Operations offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional. Highly-motivated employee with strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
12
years of professional experience
Work History
Operations Manager
NYC Health and Hospitals
Brooklyn, NY
12.2022 - Current
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of human resources.
- Manage staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Manage scheduling/timesheets, training and inventory control.
- Interview candidates based on department needs
- Motivate and evaluate personnel for performance improvement and goal achievement.
- Coordinate with other departments to ensure efficient operations.
- Analyze data from daily reports to identify trends in production performance metrics.
- Produce SOPs to document workplace procedures and optimize productivity through standardization.
- Manage full-cycle recruiting processes for managerial, clinical and executive-level vacancies.
- Coordinate hiring events on a weekly basis
Human Resources Generalist/Labor Relations Analyst
NYC Health & Hospitals
Brooklyn, NY
11.2021 - 11.2022
Smartsheet Request Forms by ensuring that all data on the forms match the job information in the Human Resources Portal.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Scanned personnel folders into OnBase software on a daily basis.
Worked seamlessly with Recruiters, Onboarding Specialists, HR leadership and other related departments.
Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
Managed case files
Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
Audited job postings for old, pending, on-hold and draft positions.
Conducted background checks, reference checks and employment verifications.
Maintained an excellent relationship with internal and external clients to ensure achievement of staffing goals,communicated with hiring managers to determine staffing needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Researched employee salaries as requested by employee or department and process corrections.
Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
Processed New Hires , Promotions , Demotions,Internal/External Transfers,Terminations, etc.
Completed the audit reports for wage and salary.
Assisted in job fairs.
STUDENT INTERN: ADMINISTRATIVE AUDITOR
Administration for Children's and Family Services
Brooklyn, NY
07.2019 - 09.2019
- Created charts for employees regarding the ACS policy for when medical consent is allowed
- Managed physical and digital files in compliance with preserving case-sensitive information, monitored spreadsheets and updated reports to coordinate project materials
- Attended meetings with emotional employees and discussed medical accommodation, if necessary
- Typed, copied and filed office documents and medical accommodation forms
- Created new employee intake packages.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Followed school schedules and policies to promote safety and learning.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
- Filed paperwork.
CAMP COUNSELOR
CORNERSTONE COMMUNITY CENTER AT BREVOORT HOUSES SYEP
07.2017 - 08.2017
- Coordinated and led group activities for campers and counselors.
- Chaperoned children on educational trips and swimming classes
- Coordinated group activities and other camp related tasks
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Office Aide
NYCHA Summer Youth Employment Program
Brooklyn, NY
07.2016 - 08.2016
- Filed confidential documents regarding tenant inquires, complaints, and apartment repairs.
- Answered phones and responded to general tenant inquiries; copied, filed, and faxed documents.
- Responded daily to the mayor's office emergency preparedness roll call on behalf of the NYCHA Glenwood Houses site.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Volunteer
OFFICE OF THE COMMINSSIONER
New York, NY
07.2012 - 07.2012
- Registered guests for Annual Bridge Builders Forum sponsored by the Gates Millennium Scholars Program
- Handed out publications upon registration and directed attendees to their registered seminar.
Education
Bachelor of Science - Biology Pre-Medicine
Medgar Evers College of The City University of New York
Brooklyn, NY08.2024
SHRM Certification - Human Resources Management
Society of Human Resource Source Management
01-2024
High School Diploma -
URBAN ASSEMBLY SCHOOL OF MUSIC AND ARTS
New York06.2018
Skills
- Human Resource Information System (HRIS) Applications Proficient
- Oracle: PeoplesoftHR
- OnBase System
- Job Offer Development
- LinkedIn Sourcing
- Background Checks
- E-Verification
- Employment Recordkeeping
- Managing Applicant Inquiries
- Equal Employment Opportunity (EEO)
- Promotion Coordination
- Onboarding and Training
- Industry-Specific HR Regulations
- Human Resources Operations
- HIPAA
- Smartsheet
- Document Review
- Data Entry
- Hiring and Retention
- Personnel Records Maintenance
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Adobe
- Transcribing Meetings and Messages
- Workflow Optimization
- Data Analysis
- Performance Monitoring
- Inventory Management
- Team Leadership
- Staff Training
- Office Administration
Additional Information
- RFERENCES AVAILABLE UPON REQUEST
Timeline
Operations Manager
NYC Health and Hospitals
12.2022 - Current
Human Resources Generalist/Labor Relations Analyst
NYC Health & Hospitals
11.2021 - 11.2022
STUDENT INTERN: ADMINISTRATIVE AUDITOR
Administration for Children's and Family Services
07.2019 - 09.2019
CAMP COUNSELOR
CORNERSTONE COMMUNITY CENTER AT BREVOORT HOUSES SYEP
07.2017 - 08.2017
Office Aide
NYCHA Summer Youth Employment Program
07.2016 - 08.2016
Volunteer
OFFICE OF THE COMMINSSIONER
07.2012 - 07.2012
Bachelor of Science - Biology Pre-Medicine
Medgar Evers College of The City University of New York
SHRM Certification - Human Resources Management
Society of Human Resource Source Management
High School Diploma -
URBAN ASSEMBLY SCHOOL OF MUSIC AND ARTS