Customer service
Hi, I’m
LaNaysha Lewis
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
3
Data entry
3
Hard labor
7
Transportation
13
years of professional experience
Work History
SUBWAY®Restaurants
Sandwich Artist
03.2023 - 08.2023
Job overview
- Placed orders into POS systems and handled cash and credit transactions
- Handled customer complaints in a professional and courteous manner
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Prepared sandwiches according to customer requests and dietary needs.
RoadSafe Traffic Systems
Shop Support
04.2023 - 07.2023
Job overview
- Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
- Performed general maintenance and repair
- Managed and coordinated multiple projects while ensuring timely completion
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Tulsa public schools
School Cafeteria Worker
09.2022 - 03.2023
Job overview
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Cleaned and sanitized surfaces, tools and equipment.
- Prepared ingredients and recipe components ahead of time.
McDonald's
Crew
04.2019 - 07.2022
Job overview
- I worked for McDonald's multiple times over the years
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Smashburger
Cook
02.2022 - 04.2022
Job overview
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Taco bueno
Shift manager
11.2021 - 03.2022
Job overview
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Cooked food according to recipes set by establishment
- Stored and rotated food products properly, maintaining freshness.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Wendy's
Shift Manager
09.2019 - 11.2021
Job overview
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Infiniti Mobile
Telecommunications
02.2019 - 03.2019
Job overview
- Troubleshot technical issues with voice and data systems in a timely manner
- Conducted quality assurance tests of circuits, lines, modems, and other telecommunication devices
- Created user accounts for new employees within the organization's telecom system.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Managed and prioritized customer service requests to achieve prompt resolution.
Tropical smoothie
Crew Member
09.2018 - 02.2019
Job overview
- Handled customer complaints in a professional and courteous manner
- Followed all safety and security procedures to reduce risks
- Placed orders into POS systems and handled cash and credit transactions.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Macy's fulfillment center
Seasonal picker
11.2017 - 01.2018
Job overview
- Rotated between jobs to pull items, pack items, and load pallets
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Worked as part of a team to reach daily picking quotas within specified time frames.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used RF scanners to track orders and verify accuracy.
- Worked fast to meet assigned daily picking quotas.
Sonic
Carhop
07.2017 - 12.2017
Job overview
- Serving our guests in a timely manner
- Served guests by carrying food and drink items to vehicles
- Greeted guests to create welcoming environment.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Ipacesetters
At&t representative
12.2016 - 03.2017
Job overview
- Confer with customers by telephone or in person to providei nformation about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Lyft/Uber
Driver
02.2015 - Current
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Dhs
Liheap Worker
08.2011 - 12.2011
Job overview
- Worked fast to complete tasks and meet daily deadlines.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Green Country
Receptionist
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
KinderCare Learning Centers
Teacher
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Education
Langston UniversityLangston, OK
from Drafting And Design
Haskell High SchoolHaskell, OK
Diploma
05.2011
Skills
- Plating and Presentation
- Menu Knowledge
- Cleaning Skills
- Tray Passing
- Safe Food Handling
- Set Up Procedures
- Guest Satisfaction
- Food Assembly
- Customer Needs Assessments
- Delivering Food
- Equipment Management
- Supply Restocking
- Detailing Equipment
- Operational Efficiency
- Adaptable and Flexible
- Workflow Coordination
- Servsafe Certified
- Customer Service and Rapport
- Special Requests and Substitutions
- Warm and Friendly
- Ability to Lift 30 Pounds
Timeline
Shop Support
RoadSafe Traffic Systems
04.2023 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
03.2023 - 08.2023
School Cafeteria Worker
Tulsa public schools
09.2022 - 03.2023
Cook
Smashburger
02.2022 - 04.2022
Shift manager
Taco bueno
11.2021 - 03.2022
Shift Manager
Wendy's
09.2019 - 11.2021
Crew
McDonald's
04.2019 - 07.2022
Telecommunications
Infiniti Mobile
02.2019 - 03.2019
Crew Member
Tropical smoothie
09.2018 - 02.2019
Seasonal picker
Macy's fulfillment center
11.2017 - 01.2018
Carhop
Sonic
07.2017 - 12.2017
At&t representative
Ipacesetters
12.2016 - 03.2017
Driver
Lyft/Uber
02.2015 - Current
Liheap Worker
Dhs
08.2011 - 12.2011
Langston University
from Drafting And Design
Haskell High School
Diploma
Receptionist
Green Country
Teacher
KinderCare Learning Centers
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