LANCE A. BYRD, CPM
Tupelo,MS
Summary
Accomplished revenue-driven Operations & Management Leader with customer-focused expertise and diversified experience
Professional with strong background in inspection, ready to ensure quality and compliance. Skilled in identifying issues, maintaining safety standards, and utilizing precision tools effectively. Known for fostering team collaboration and adapting to changing requirements. Reliable, results-driven, with keen eye for detail and commitment to excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Safety/Risk Control Inspector-Contractor
Sedgwick Risk Control North
01.2021 - Current
- Supported operations for a nationally recognized insurance underwriting and risk management firm
- Led general liability and safety inspections for commercial and residential properties across North MS and TN
- Assessed safety risks and authored detailed reports to mitigate potential hazards
Maintenance Director
Estes Manning Management Group
01.2024 - 01.2025
- Interviewed and recommended all new maintenance hires
- Ensured all maintenance staff adhered to company policies and procedures
- Performed quarterly property inspection to assess and resolve risk and liability issues
- Assessed all capital needs to include obtaining, negotiating, and securing contract bids
- Held quarterly companywide maintenance staff meetings
- Introduced new ideas and concepts that would help reduce property cost
- Worked closely with on-site management to help achieve and maintain positive resident relations and retention
Regional Property Manager
Estes Manning Management Group
01.2023 - 01.2024
- Managed operations for eight Class A & B apartment communities (1,100 units) in MS and AL
- Led weekly meetings with owners and asset manager on operations, financials, and capital needs
- Partnered with on-site teams to analyze KPIs, driving revenue growth
Home Repair Coordinator
Knox County Community Action Committee Office on Aging
01.2018 - 01.2020
- Led home repair assessments and facilitated services for elderly clients to address their specific needs
- Streamlined the nonprofit’s home repair program by recruiting and on-boarding volunteers and subcontractors
- Negotiated with suppliers and contractors to reduce costs, enabling the creation of a first-time repair reserve
Regional Property Manager
Pinnacle Property Management
01.2016 - 01.2018
- Managed operations for 1,125 Class A/B units and 350 distressed tax-credit units
- Collaborated with on-site teams to refine KPIs, driving revenue growth
- Boosted NOI by 18%, enabling the profitable sale of tax-credit assets
Town Manager
Homeowners Advantage
01.2015 - 01.2016
- Led creation and implementation of $250K exterior renovation specs, ensuring project success
- Negotiated repairs for severe river erosion, saving over $75K in projected expenses
- Collaborated with a 15-member board to maintain property values and enforce compliance
- Managed two Class-A HOAs (1,200 units and 30K sq. ft. of retail/office space)
Asset Manager
Meridian Property Management
01.2013 - 01.2015
- Managed a $25M corporate real estate portfolio, driving asset performance and value
- Evaluated property performance, vacancies, and tenant satisfaction to optimize processes
- Directed financial analysis for properties to enhance revenue, control expenses, and maximize profitability
- Oversaw 125 investor-owned Class A/B single-family homes and 127 Class B multi-family units in Memphis
- Increased average ROI for owners from 8% to 11% within nine months
COO
Southeast Self-Storage Management
01.2010 - 01.2012
- Managed 350K sq. ft. of self-storage, 45K sq. ft. of warehouse space, and 25K sq. ft. of office space in Atlanta, GA
- Increased average occupancy by 16% and NOI by 14% within 14 months, enabling first-time cash distributions to investors
- Drove continuous growth by pursuing and capitalizing on new investment opportunities
Senior Regional Manager
Absolute Storage Management
01.2005 - 01.2010
- Managed 850K sq. ft. of self-storage, and 155K sq. ft. of office/retail space across TN, GA, AL, and FL, achieving a 13% average annual NOI increase.
- Pursued investment opportunities for existing and potential clients.
Director of Operations
Property Resources/Memphis, Inc (Multi-family and HOA)
01.1996 - 01.2005
- Managed 1.5K Class A/B multi-family units, 1.2K Class A/B rental condos, 10 HOAs, and 300K sq. ft. of office/retail space
- Collaborated with District and Property Managers to evaluate KPIs and maximize revenue
- Led all capital improvement projects from recommendation to completion
- Achieved an average 14% ROI for condo investors and a 12% NOI for multi-family and commercial investors annually
- Conducted monthly financial reviews with clients to ensure consistent performance
Education
Certified Property Manager (CPM) -
Institute of Real Estate Management
Home Inspector Certification - undefined
TN Licensed General Contractor - undefined
TN Licensed Realtor - undefined
Business Education Courses
University of Memphis
Skills
- Leadership
- Operations Coordination
- Customer Service/Retention
- Revenue & Value Enhancement
- Maintenance / Construction
- Business Growth & Development
- Due Diligence
- Complex Financials
- Budgeting / Re-forecasting
- Negotiation/Vendor Relations
- Client Relations
- Cross-Functional Teamwork
- Training & Development
- Third-Party Management
- Safety/Risk Assessment
- Distressed Asset Turnaround
- Creative / Advanced Marketing
- Acquisition / Disposition
- Field inspections
Certification
Certified Property Manager (CPM)
Timeline
Maintenance Director
Estes Manning Management Group
01.2024 - 01.2025
Regional Property Manager
Estes Manning Management Group
01.2023 - 01.2024
Safety/Risk Control Inspector-Contractor
Sedgwick Risk Control North
01.2021 - Current
Home Repair Coordinator
Knox County Community Action Committee Office on Aging
01.2018 - 01.2020
Regional Property Manager
Pinnacle Property Management
01.2016 - 01.2018
Town Manager
Homeowners Advantage
01.2015 - 01.2016
Asset Manager
Meridian Property Management
01.2013 - 01.2015
COO
Southeast Self-Storage Management
01.2010 - 01.2012
Senior Regional Manager
Absolute Storage Management
01.2005 - 01.2010
Director of Operations
Property Resources/Memphis, Inc (Multi-family and HOA)
01.1996 - 01.2005
Home Inspector Certification - undefined
TN Licensed General Contractor - undefined
TN Licensed Realtor - undefined
Business Education Courses
University of Memphis
Certified Property Manager (CPM) -
Institute of Real Estate Management
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