Summary
Work History
Education
Skills
Timeline
Generic

Lance Akins

Columbus,OH

Summary

Dynamic and results-oriented professional with a proven track record in business development and customer service. Seeking opportunities to leverage expertise in identifying new business prospects, building strong client relationships, and drive revenue growth in a Home Lending Advisor role.

Work History

Business Development Consultant

CMax Advisors
  • Identified and pursued new business opportunities: Proven ability to actively seek out and engage potential customers, demonstrating proactive sales skills necessary for identifying and capitalizing on sales opportunities
  • Cultivated relationships with key decision-makers: Established rapport with clients to understand their needs and preferences, showcasing strong interpersonal skills crucial for building trust and fostering lasting client relationships
  • Maintained detailed records of sales activities: Demonstrated meticulous record-keeping abilities, ensuring accurate documentation of customer interactions and sales progress, essential for effective follow-up and tracking of sales leads
  • Stayed informed about market trends: Kept abreast of industry trends and developments, providing valuable insights to clients and adapting sales strategies accordingly, showcasing adaptability and a keen understanding of market dynamics
  • Implemented effective cold calling and emailing strategies: Utilized cold calling and emailing techniques to generate leads and secure appointments, demonstrating proficiency in initiating customer contact and initiating the sales process.

Bartender

The Crest Gastropub
  • Fostered positive relationships with customers: Cultivated a welcoming and engaging atmosphere, fostering strong customer relationships and ensuring customer satisfaction, highlighting exceptional interpersonal skills and customer-centric approach
  • Demonstrated exceptional attention to detail: Exhibited keen attention to detail in fulfilling customer orders and maintaining cleanliness, showcasing a commitment to excellence and adherence to quality standards
  • Facilitated open communication and teamwork: Collaborated effectively with colleagues to ensure smooth operations, emphasizing teamwork and communication skills essential for working in a collaborative call center environment.

Barback

Bodega
  • Collaborated with team members to anticipate workflow: Worked collaboratively with team members to streamline operations and provide efficient service, demonstrating teamwork and adaptability in fast-paced environments
  • Provided support to bartenders: Assisted bartenders in preparing supplies and maintaining orderliness, showcasing a willingness to support team members and contribute to overall team success.

Call Center Representative

Nationwide Financial
  • Addressed inbound calls daily: Handled a high volume of inbound calls, demonstrating proficiency in managing customer inquiries and providing timely assistance, highlighting strong communication and problem-solving skills
  • Demonstrated strong product knowledge: Exhibited a deep understanding of financial products and services, effectively addressing customer queries and concerns, showcasing expertise and credibility in the field
  • Maintained accurate records of customer interactions: Ensured accurate documentation of customer interactions, facilitating effective follow-up and personalized service, showcasing attention to detail and organizational skills.

Education

Bachelor of Arts - Economics

Ohio State University
Columbus, OH
05.2013

Skills

1. **Business Development and Sales Strategies:**
  - Strategically identify and pursue new sales opportunities, tailored to customer needs.
  - Develop and implement effective sales techniques to maximize revenue generation.
  - Utilize proactive sales strategies to exceed targets and quotas consistently.

2. **Client Relationship Management:**
  - Build and nurture strong relationships with clients, fostering trust and loyalty.
  - Responsively address client inquiries and concerns, ensuring high levels of customer satisfaction.
  - Leverage client feedback to tailor offerings and provide personalized solutions.

3. **Market Research and Analysis:**
  - Conduct comprehensive market research to stay informed about industry trends and customer preferences.
  - Analyze market data to identify potential leads and opportunities for business growth.
  - Utilize market insights to adapt sales approaches and effectively position products/services.

4. **Cold Calling and Email Outreach:**
  - Proficient in initiating cold calls and emails to engage prospective customers and drive sales.
  - Effectively communicate product/service benefits and value propositions to potential clients.
  - Demonstrate persuasive communication skills to convert cold leads into warm prospects.

5. **Customer Service and Communication:**
  - Provide exceptional customer service, resolving inquiries promptly and courteously.
  - Demonstrate active listening skills to understand customer needs and concerns accurately.
  - Communicate complex information clearly and effectively to ensure customer understanding.

6. **Attention to Detail and Organization:**
  - Maintain meticulous records of customer interactions, ensuring accuracy and completeness.
  - Organize sales activities and prioritize tasks to optimize productivity and efficiency.
  - Pay close attention to detail in identifying customer requirements and delivering tailored solutions.

Timeline

Business Development Consultant

CMax Advisors

Bartender

The Crest Gastropub

Barback

Bodega

Call Center Representative

Nationwide Financial

Bachelor of Arts - Economics

Ohio State University

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Lance Akins