Lance Bingham
IT Technician
Roy,UT
Summary
Enthusiastic and curious individual seeking to further develop and refine skills in the Information Technologies sector. Reliable, hardworking and solution-oriented. Seeking to provide and learn of solutions to company problems and make the most of opportunities that may arise. Working toward obtaining CompTIA Sec+ certification, as well as others in the future.
Overview
3
3
years of professional experience
23
23
years of post-secondary education
Work History
IT Help Desk Technician
Excell, Compucom
08.2022 - 03.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Installed and configured operating systems and applications.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Translated complex technical issues into digestible language for non-technical users.
- Researched and identified solutions to technical problems.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Low-Voltage Technician
Fiberwave Technologies
04.2021 - 08.2022
- Participated in team-building activities to enhance working relationships
- Created plans and communicated deadlines to ensure projects were completed on time
- Developed team communications and information for meetings
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Maintained energy and enthusiasm in fast-paced environment
- Developed and maintained courteous and effective working relationships
- Installed cabling, wireless routers and telephone systems for data communications networks
- Ran cabling and installed data drops for new node installations
- Worked with outside vendors for fiber installations and service
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points
- Installed network jacks in new construction and within existing facilities
- Performed tracing and patching operations for copper networks
- Dressed and labeled cables for easy identification and traceability.
Datacenter Technician
WebNX, Inc
4 2018 - 04.2021
- Accepted tasks and documented status using ticketing system, time reports and email
- Identified and reported problem devices and replaced defective parts
- Moved and installed shelves, power strips, rails, servers, switches and other equipment
- Dressed and labeled cables for easy identification and traceability
- Supported senior teammates performing crisis management during critical situations or major service outages
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip
- Entered device locations and cable connections into database
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
- Designed and evaluated WAN and LAN connectivity technologies
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Diagnosed and executed resolution for network and server issues
- Set up hardware and software in optimal configurations to meet network performance requirements
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
CompTIA+ Certification -
CompTIA Sec+ Student
Ogden, 05.2001 - Current
High School Diploma -
Roy High School
Roy, UT 05.2001 -
Skills
FDM 3D Printing / 3D Modelling
Automotive Engineering (Car modifications, maintenance, etc)
Computer Programming (Python and Javascript)
DIY Electronics / Circuitry
Peripheral Repair
Help Desk Operations
Desktop Technical Support
AV installation
Helpdesk services
Inventory control systems
Software deployment management
Security best practices
Technical Analysis
Inventory management
Hardware and software installation
Network component installations
Operating system testing
Technical Support
Web Security
Virus and malware prevention
Windows
Linux
NextCloud
MS Office
Volunteer Experience
Best Friends Animal Society of Utah, General facility custodial work, attending to needs of veterinarians, employees and animals. Interacting with clientele.
References
- Conner Bloxham, Systems Engineer, WebNX Inc
- Logan Brown, Project Supervisor, Fiberwave Technologies
- Victor Sanchez, Senior Helpdesk Technician, Excell-Compucom
Timeline
IT Help Desk Technician
Excell, Compucom
08.2022 - 03.2024
Low-Voltage Technician
Fiberwave Technologies
04.2021 - 08.2022
CompTIA+ Certification -
CompTIA Sec+ Student
05.2001 - Current
High School Diploma -
Roy High School
05.2001 -
Datacenter Technician
WebNX, Inc
4 2018 - 04.2021