Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lance Brathwaite

Brooklyn,NY

Summary

Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in team collaboration and adaptable to change, consistently creating a welcoming atmosphere while efficiently managing high-pressure situations. Committed to fostering positive experiences for all.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

3
3
years of professional experience

Work History

Host

Buffalo Wild Wings
09.2024 - 05.2025
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.

Assistant Teacher

DREAM
07.2022 - 08.2024
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.

Host

Red Lobster
06.2022 - 08.2023
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
  • Provided exceptional customer service, addressing and resolving any issues or concerns promptly.

Education

In College Currently - Business Administration

Buffalo State University
Buffalo, NY

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Team player mentality

Timeline

Host

Buffalo Wild Wings
09.2024 - 05.2025

Assistant Teacher

DREAM
07.2022 - 08.2024

Host

Red Lobster
06.2022 - 08.2023

In College Currently - Business Administration

Buffalo State University