Summary
Overview
Work History
Education
Skills
Timeline
Server

Lance Chea

COLUMBUS,Ohio

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. I like to pursue every opportunity to support team members and proactively address issues. I have experience working closely with teammates to serve guests. Conscientious and self-directed professional successful at working quickly and accurately.

Overview

7
7
years of professional experience

Work History

Server

KPOT Korean BBq
04.2023 - Current
  • Extremely attentive to the customer and tables needs for the continuous ordering and buffet style.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Front of House Team Member

Lan Viet
09.2022 - 03.2023
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Organized and re-stocked various stations and self-service items.
  • Transferred supplies and equipment between storage and work areas to support food preparation.
  • Distributed food during busy peak periods to drive customer satisfaction.

Service Crew Member

Pins Mechanical
07.2022 - 09.2022
  • Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Kept customers and crew areas organized.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Operated cash registers and POS systems, handling cash and sales daily.

Food Service Worker

Daruma Japanese Steakhouse
01.2019 - 05.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Learned other teammates' work tasks to train as backup.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sales Associate

Forever 21
06.2017 - 10.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Recommended accessories and complementary purchases to boost revenue.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Salesman

Aldo
11.2016 - 03.2017
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Sushi Helper

Lemongrass Asian Bistro
08.2016 - 09.2016
  • Adhered to procedures in preparing food items.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.

Education

Associate of Arts - Art Education

Columbus State Community College
Columbus, OH
05-2022

Skills

  • Customer Service
  • Teambuilding
  • Organization and Time Management
  • Flexible and Adaptable
  • Decision Making
  • Hospitality Service Expertise

Timeline

Server

KPOT Korean BBq
04.2023 - Current

Front of House Team Member

Lan Viet
09.2022 - 03.2023

Service Crew Member

Pins Mechanical
07.2022 - 09.2022

Food Service Worker

Daruma Japanese Steakhouse
01.2019 - 05.2022

Sales Associate

Forever 21
06.2017 - 10.2017

Salesman

Aldo
11.2016 - 03.2017

Sushi Helper

Lemongrass Asian Bistro
08.2016 - 09.2016

Associate of Arts - Art Education

Columbus State Community College

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Lance Chea