Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lance Chicko

Lead Guest Service Representative
Dearborn,MI

Summary

Organized Guest Services Supervisor with [Number] years of experience and training in [Specialization]. Successful at creating and maintaining long-term, individualized relationships with clients and working cross-functionally for efficient client services and management. Offering modern and innovative leadership.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Guest Service Excellence

Marriott International, Inc.
Dearborn, MI
03.2015 - Current
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Checked guests into and out of hotel.
  • Reviewed upcoming events and planned for expected challenges.
  • Coordinated arrivals and departures of VIPs.
  • Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
  • Set and managed policies for concierge services and guest relations.
  • Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
  • Applied sales skills to maintain full hotel occupancy.

Restaurant Supervisor

Mangos On The Hill
Dearborn, MI
05.2017 - 09.2021
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Education

High School Diploma -

Fordson High School
Dearborn, MI

Skills

RFID keycard administration

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Accomplishments

  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 14 in the development of Lincoln Brand National.

Certification

CAP - Certified Administrative Professional

Timeline

Restaurant Supervisor

Mangos On The Hill
05.2017 - 09.2021

Guest Service Excellence

Marriott International, Inc.
03.2015 - Current

High School Diploma -

Fordson High School

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Lance ChickoLead Guest Service Representative