Lance Coleman
Orlando,FL
Summary
Proven Sales Agent at Spectrum, adept in client relations and technical support, significantly expanded the client base through strategic networking and resilience under pressure. Excelled in delivering superior customer assistance, boosting referral rates, and securing long-term partnerships. Demonstrates adaptability and a knack for objection handling, ensuring outstanding sales achievements.
Overview
9
9
years of professional experience
Work History
Sales Agent
Spectrum
Orlando, FL
02.2021 - 05.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Roof Inspector
Thomas Roofing
Orlando, FL
05.2019 - 02.2021
- Consulted with architects and engineers on new construction projects to provide expert advice regarding roofing materials selection.
- Developed strong relationships with clients and contractors, fostering a collaborative environment for successful projects.
- Successfully managed a diverse range of projects simultaneously, demonstrating strong organizational and time management abilities.
- Conducted regular follow-ups with clients to ensure satisfaction with services provided and address any additional needs or concerns.
- Collaborated with contractors to ensure proper installation of roofing systems, resulting in increased longevity.
- Enhanced roof safety by conducting thorough inspections and identifying potential issues.
- Reduced repair costs for clients by providing detailed reports and recommending preventive maintenance measures.
- Streamlined inspection processes by implementing efficient scheduling practices, maximizing productivity while minimizing disruptions to clients'' operations.
Package Handler
Amazon
Orlando, FL
08.2017 - 12.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Valet Supervisor
Ace Parking
New Orleans, LA
03.2015 - 01.2017
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
Education
High School Diploma - Science
Freedom High School
Orlando, FL06.2014
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Resilience Under Pressure
- Sales Presentations
- Call Control
- Networking
- Adaptability to Change
- Objection handling
Timeline
Sales Agent
Spectrum
02.2021 - 05.2024
Roof Inspector
Thomas Roofing
05.2019 - 02.2021
Package Handler
Amazon
08.2017 - 12.2020
Valet Supervisor
Ace Parking
03.2015 - 01.2017
High School Diploma - Science
Freedom High School