Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic
Lance Cowart

Lance Cowart

IT Support
Los Angeles,CA

Summary

Client-focused help desk technician with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Eager to contribute to team success through problem-solving, attention to detail and excellent organizational skills. Results-oriented Desktop Support Engineer with 10+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Overview

18
18
years of professional experience

Work History

Sr. Desktop Support

Magnite
10.2022 - Current
  • Manage machine deployment - Windows and Mac's to employees within the organization.
  • Manage Help Desk tickets using Jira ticketing platform.
  • Maintain user accounts (AD, SSO, Google, other relevant systems).
  • Managed user accounts using Active Directory services for authentication and authorization.
  • Maintain user accounts using JAMF manage and protect devices, data and applications.
  • Deployed imaging solutions to quickly setup multiple workstations with identical configurations.
  • Trained new staff members on use of computer systems, software applications and network resources.
  • Analyzed existing processes and procedures related to IT support functions and proposed improvements accordingly.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.

Help Desk Support Specialist

Fashion Nova
03.2021 - 10.2022
  • Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
  • Managed the firewall, network, and server monitoring both on- and off-site.
  • Maintain user accounts using JAMF manage and protect devices, data and applications.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
  • Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.

Desktop Support Engineer

The Aerospace Corporation
12.2017 - 03.2021
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Walked individuals through basic troubleshooting tasks.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Supplied essential technical support for clients on a wide range of company products.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.

Desktop Support Engineer

DXC Technology
06.2017 - 12.2017
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Configured and installed computer systems for other sub-organizations.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Desktop Support Engineer

Clarity Technology Partners
02.2017 - 05.2017
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Walked individuals through basic troubleshooting tasks.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.

Technical Support Analyst

Dechert LLP
06.2012 - 02.2015
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Stayed current with industry trends and emerging technology advancements to better serve client needs when troubleshooting challenges arose.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Used ticketing systems to manage and process support actions and requests.

Senior Procurement Engineer

Sheppard Mullin
11.2006 - 06.2012
  • Fostered a culture of continuous improvement by regularly reviewing procurement processes, identifying areas for optimization, and implementing changes accordingly.
  • Reduced costs and lead times for key projects through effective negotiation with suppliers and stakeholders.
  • Spearheaded contract negotiations with suppliers, securing favorable terms that translated into significant cost reductions for the company.
  • Optimized procurement processes by implementing strategic sourcing and supplier relationship management practices.
  • Streamlined supply chain operations with the implementation of lean manufacturing principles and best practices.
  • Improved supplier performance by conducting regular audits, evaluations, and feedback sessions.
  • Drove cost savings initiatives by consolidating supplier base, optimizing order quantities, and leveraging volume discounts where possible.
  • Managed cross-functional teams to achieve on-time delivery of critical components for high-profile projects.
  • Implemented inventory control systems to optimize stock levels, reducing excess inventory costs and ensuring product availability when needed.
  • Evaluated vendor performance using scorecards and metrics, leading to improved quality assurance across all purchased materials.

Education

Associate of Arts -

Le Cordon Bleu College of Culinary Arts - Hollywood
Los Angeles, CA
06-2016

Skills

  • Desktop support
  • Data backup and retrieval
  • Remote access technology
  • Technical issues analysis
  • Data entry
  • Bug tracking
  • Customer service
  • G-Suite

Relevant Skills

  • Practiced troubleshooter with excellent diagnostics and repair abilities.
  • Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
  • Knowledge of network administration, backup, security management, email systems and applications support.
  • Manage Help Desk tickets using Jira ticketing platform.
  • Two-factor authentication (2FA) is an identity and access management security method.
  • Deployed imaging solutions to quickly setup multiple workstations with identical configurations.
  • Two-factor authentication (2FA) is an identity and access management security method.
  • Develop, maintain, and deploy JAMF MAC OS images and software packages to Mac laptop and desktop clients.

Timeline

Sr. Desktop Support

Magnite
10.2022 - Current

Help Desk Support Specialist

Fashion Nova
03.2021 - 10.2022

Desktop Support Engineer

The Aerospace Corporation
12.2017 - 03.2021

Desktop Support Engineer

DXC Technology
06.2017 - 12.2017

Desktop Support Engineer

Clarity Technology Partners
02.2017 - 05.2017

Technical Support Analyst

Dechert LLP
06.2012 - 02.2015

Senior Procurement Engineer

Sheppard Mullin
11.2006 - 06.2012

Associate of Arts -

Le Cordon Bleu College of Culinary Arts - Hollywood

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