Lance Deneffe
New Prague
Summary
Resourceful technician with strong problem-solving skills, dedicated to providing exceptional technical support and field repairs. Committed to fostering accountability and professionalism in all client interactions, contributing to increased customer trust and satisfaction.
Overview
15
15
years of professional experience
Work History
Doser/Field Service Technician
Chart Industries
03.2019 - Current
- Diagnosed and repaired cryogenic equipment, ensuring optimal functionality and safety compliance.
- Conducted routine maintenance on liquid gas systems to enhance operational reliability and efficiency.
- Collaborated with clients to troubleshoot technical issues, providing effective solutions in real-time.
- Mentored New/Old technicians, fostering skill development and promoting adherence to safety standards.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Tested systems, noting issues and completing preventive maintenance.
Repairs
Chart Industries
12.2016 - 03.2019
- Provided validation, inspection, repairs and maintenance on cryogenic equipment.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Dismantled Bulk tanks, Transport trailers, Orcas, Railcars, and equipment to remove defective parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Repaired and tested electronic circuit boards, wiring and components.
- Specialized in Mass Spec.
JPV Welder
Chart Industries
07.2011 - 12.2016
- Fabricated and assembled Inners and Outers using MIG and TIG welding techniques.
- Conducted quality inspections to ensure compliance with industry standards.
- Trained new welders on safety protocols and welding best practices.
- Managed workflow schedules to meet production deadlines effectively.
- Worked my way from Inners, to Outers, to Finish-off, finally to plumbing and Mass Spec.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
Education
High School Diploma -
Montgomery-Lonsdale High School
Montgomery, MNSkills
- Problem-solving
- Teamwork and coordination
- Customer training
- Positive attitude
- Field repairs
- Technical support and troubleshooting
- Accountability and work ethic
Timeline
Doser/Field Service Technician
Chart Industries
03.2019 - Current
Repairs
Chart Industries
12.2016 - 03.2019
JPV Welder
Chart Industries
07.2011 - 12.2016
High School Diploma -
Montgomery-Lonsdale High School