Lance Ditzenberger
Joppa,MD
Summary
Diligent, knowledgeable and hard working individual successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Equipment Trainer
Home Depot
04.2010 - Current
- Demonstrated the use of driving equipment safely and properly in a fast paced and busy environment.
- Trained associates according to OSHA guidelines and standards to recommend for equipment license
- Provided coaching and mentoring to associates.
- Educated associates on proper use of products and systems.
Order Fulfillment Associate
Home Depot
03.2006 - Current
- .Communicated with customers if there was an issue with order or delivery.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Greeted customers and directed to requested products.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Promoted store safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Improved pick rates by optimizing routes within the store, reducing travel time between product locations.
- Pulled customer orders and deliveries accurately for timely fulfillment.
- Loaded orders on delivery trucks to assist with physical delivery of products to customers.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from store.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked shelves to match planogram images and instructions.
- Coordinated efficient organization, palletizing and transportation of completed customer orders.
- Contributed to cost-saving initiatives by identifying opportunities for reusing shipping materials when appropriate.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques for timely fulfillment
- Managed timely and effective replacement of damaged or missing products.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Stayed current with industry best practices for order fulfillment operations, attending relevant trainings or workshops to continuously improve skillset.
- Followed procedures at all times for personal and team safety.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
Receptionist
Wetzel and Associates
02.2016 - 04.2019
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected client payments, processed transactions and updated relevant records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized and detail-oriented with a strong work ethic.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Associate of Arts - General Studies
Harford Community College
Bel Air, MD05.2015
Skills
Microsoft Office Suite
Data Entry
Inventory Software
Forklift
Pallet Jack
Electric Pallet Jack
Order picking
Slip Sheet (Pacer Unit)
Accomplishments
Received 52 Homer Badges for excellent customer service and going above & beyond, including 4 platinum, 4 gold, 4 silver, 5 bronze. Received Employee of the Month 5 times
Certification
Certified by Home Depot for:
Battery Powered Reach Truck, Order Picker and Pacer Unit; Propane Sitdown Forklift, Panel Saw and Radial Arm Saw.
Community/Volunteer Work
Greeter Team Leader at Mountain Christian Church
Cafe Team Leader at Mountain Christian Church
Leader of a Bible Study Small Group
Treasury for Men's Small Group at Mountain Christian Church
Timeline
Receptionist
Wetzel and Associates
02.2016 - 04.2019
Equipment Trainer
Home Depot
04.2010 - Current
Order Fulfillment Associate
Home Depot
03.2006 - Current
Associate of Arts - General Studies
Harford Community College