Lance Dunn
Waterloo,Iowa
Summary
Dynamic, results-oriented professional seeking a challenging role within a stable organization that values teamwork and innovation. Leverages strong interpersonal communication skills and extensive management experience to drive team success and enhance organizational growth. Committed to fostering collaborative environments and delivering exceptional results through strategic planning and effective leadership. Eager to contribute to a forward-thinking team dedicated to achieving excellence.
Overview
31
31
years of professional experience
Work History
Human Resource Director
City of Waterloo
01.2017 - Current
- Administers a comprehensive human resources program including but not limited to the following: Employee Relations, recruitment and selection, equal opportunity and affirmative action, payroll and benefit administration, labor negotiations and contract administration, Civil Service compliance, safety/workers' compensation and health and wellness programs for over 500 full time employees and numerous seasonal, temporary and part time employees. Coordinate and assist City departments in recruiting, interviewing and selecting personnel to ensure conformity with procedures and compliance with applicable union contracts and City and State Civil Services rules and regulations. Advise and consults with Mayor, City Council, Boards, Commissions and department heads on all human resources and employment related issues. Coordinate all matters regarding employee discipline and assists department heads and Mayor in administering and responding to employee grievances and complaint procedures. Investigates employee charges of harassment or discrimination and advises department heads on resolution.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
Recruiter/Advisor Educational Talent Search
University of Northern Iowa
01.2016 - 01.2017
- Identify, recruit, select and provide services to eligible participants, which includes career counseling; providing information on post-secondary opportunities; helping participants complete post-secondary admissions applications and financial aid forms; and provide tutoring.
- Publicize program through contacts with counselors, community organizations, and local schools. Conduct seminars and presentations for potential program participants and conduct orientation workshops for new participants.
- Prepare monthly, semester and annual reports and evaluation data. Maintain participant files according to proposed guidelines and keep accurate and current records on project participants. Conduct student follow-up surveys to assess program offerings.
Central Iowa Counseling In-Home Counselor
Juvenile Court Services
01.2014 - 01.2016
- Address and enhance skills of Individuals and families to function successfully in the community in the areas of Anger Management, Coping Skills, Decision Making, Social Skills, Communication Skills, and-Conflict Resolution. Provide intensive counseling services to assist youth and their families in making changes to overcoming difficulties in their lives. Identify strengths which will allow them to meet their goals. Provide individual, family and group counseling, Provide skill development and crisis intervention, Engage the clients to make lifestyle changes, Assist clients in finding community based supports, Provide timely case notes and progress reports, Maintain an active caseload, Attend staff meetings and court hearings as directed, Clear, Concise, Accurate and timely paperwork.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
Tomorrows Leader's Program Facilitator
Juvenile Court Services
01.2013 - 01.2016
- Facilitate the Dare to Be King curriculum to At-Risk males in grades 6th through 8th in the Waterloo Community Schools for the school year. Assist At-Risk males to develop resiliency, manage anger, and social skills. Provide the tools for At-Risk males to develop positive alternatives. Facilitate the evening physical activities program. Worked with school counselors to identify students for the program.
Juvenile Court School Liaison
Juvenile Court Services
01.2011 - 01.2014
- Address and reduce referred students' inappropriate behavior in school. Reduced the frequency of truancy by students. Assist the student, his/her family and the school by arranging school/community based services. Assist in the identification of at-risk students. Serve as a resource for students or families that request assistance in school and/or with family related problems. Assist in the development of appropriate programming resources to address the needs of at-risk youth. Provide documentation about identified students to the Juvenile Court Officer.
- Developed individualized support plans for at-risk youth, collaborating with families and school staff to ensure student success.
Agent Account Executive
U.S. Cellular Corporation
01.2009 - 01.2011
- Manage and support agent accounts by developing business/sales plans and strategies, communicate sales goals and productivity expectations, track agent productivity and trend analyses and provide coaching and feedback to agents, make site visits to agent locations for inspection of store operations, compare business activities to business plan goals and recommend adjustments where necessary, recognize high performing agents, assess and make recommendations for low performing agents, and managed the phone demonstration program.
- Provide agent customer service by visiting agent locations, assist with problem troubleshooting and resolution activities, provide feedback to agents on final resolutions, and make adjustments to customer accounts when necessary. Provide agent education and training by assessing training needs and requirements, conduct agent training or retraining on positioning products/services, and customer interaction etiquette. Observe agents' skills and provide feedback and coaching on a timely basis.
- Provide technical and professional development by maintaining up-to-date knowledge of U.S. Cellular offerings, review product guides and manuals, partner with peers to learn troubleshooting techniques, attend company sponsored trainings, maintain up-to-date knowledge of competitor's offerings, reading literature from both internal and external sources to maintain a competitive edge.
HR/Administrative Manager
MetoKote Corporation
01.2006 - 01.2008
- Planned and administered policies relating to all phases of human resources activities at a 75 employee non-union facility. Administered salary and hourly recruiting efforts. Also interviewed and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward company goals.
- Certified Civil Treatment trainer. Trained employees in Civil Treatment for several MetoKote facilities. Kept records of benefits plan participation such as the insurance and pension plan, personnel transactions, new hires, promotions, transfers, performance reviews and terminations.
- Advised management in appropriate resolution of employee relation's issues. Responded to inquiries regarding policies, procedures and programs. Represented the company at personnel- related hearings and investigations. Administered hourly Payroll weekly and implementation of new Payroll system. Conducted Safety and Accident Investigations and administered the Workers Compensation process.
Human Resource Manager
Kellogg Company (Snacks Division)
01.2005 - 01.2006
- Consulted with members of management on personnel-related matters, policies and procedures, employee development and training needs. Worked on plant strategies and objectives to achieve the overall Company goals.
- Developed and maintained effective employee relations programs that provided employee services, counseled and provided direction on personal and employment issues, communicated company values, strategies and goals; and employee activities that were calculated to enhance employee morale.
- Acted as liaison and company spokesperson with the three unions representing the majority of employees of the Cincinnati plant, handled negotiations in a manner which promoted Company goals and objectives, resolved grievances and communicated in a manner designed to minimize conflict and foster a positive relationship between management and each union, effectively solved problems for the mutual good of the Company and its employees, provided education and direction for plant management on contract interpretation, labor relations principles and effective conflict resolution. Contributed to the development, awareness, communication and maintenance of employee safety, health and wellness at the Cincinnati plant. Managed the plant security program to insure the safety and security for Kellogg personnel, plant resources, and personal property.
- Directed plant staffing by managing employment activities, career and succession planning, affirmative action planning, equal employment opportunity, federal labor regulation compliance and unemployment compensation.
Human Resource Manager
Eagle Ottawa L.L.C. (Automotive Leather Manufacturer)
01.2001 - 01.2005
- Planned and administered policies relating to all phases of human resources activities personally or through direct reports at a 240 employee union facility. Conducted salary and hourly recruiting and interviewing to fill vacant positions. Planned and conducted new employee orientation fostering positive attitude toward company goals.
- Certified Civil Treatment trainer. Assisted in contract negotiations. Interpreted contract agreement to other members of Management. Trained employees in Civil Treatment for all Eagle Ottawa facilities, domestically and internationally. Kept records of benefits plan participation such as insurance and pension plan, personnel transactions such as hires; promotions; transfers, performance reviews, and terminations. Advised management in appropriate resolution of employee relation's issues. Responded to inquiries regarding policies, procedures and programs. Represented the company at personnel-related hearings and investigations. Supervised three direct reports; the Human Resources Representative, Safety Supervisor, and Company Nurse.
HR Supervisor
Nestle Purina
01.2000 - 01.2001
- Administered and handled FMLA guidelines for a 330 employee union facility. Completed the facilities Affirmative Action Plan, and had responsibilities for the Workers Compensation process. Developed a tracking system for hourly employees training, and administered the hiring process. Responsible for the facilities uniforms, Adopt-A-School program, and conducting a Wage and Benefits survey.
Human Resource Manager
Nestle Purina
01.1997 - 01.2000
- Handled employee relations issues, personnel administration, hiring practices and disciplinary actions for a 350 non-union facility. Provided training on EEO regulations, and AAP. Conducted new employee orientations, provided training and mentor assistance to new hires. Coordinated exempt and non-exempt recruiting efforts. Conducted Benefits and Safety Administration with two direct reports: Benefits Coordinator and Safety Coordinator. Gained exposure to and knowledge of OSHA Regulations and Safety Committee. Helped coordinate informational and college recruiting efforts including Career Fairs, Campus Recruiting, plant visits and interviewing.
Assistant Human Resource Manager
IBP Incorporated
01.1995 - 01.1997
- Responsible for employee relation's issues, hiring practices and plant interviewing for a 1500 employee union facility. Assisted the Personnel Director in managing safety, employment, health services, and training of supervisors. Implemented policies and procedures to all plant employees. Conducted new employee orientations and administrative safety meetings.
- Exposure and responsibility for accident investigations, pre-arbitration hearings, and unemployment hearings.
Education
BS - Business Administration
Minnesota State University at Mankato
Mankato, MN06.1994
Skills
- Experienced in Microsoft Word, Power Point, adobe and Excel
- Human resources administration
- Performance evaluation
- Employee relations
Affiliations
- Boys & Girls Club of Cedar Valley Board Member (2022-2025) Waterloo, Iowa
- SHRM Member (1995-2008, 2017-2022)
- Waterloo Community Schools Board of Education (2000-2003) Waterloo, Iowa
- Member of Omega Psi Phi Fraternity
Timeline
Human Resource Director
City of Waterloo
01.2017 - Current
Recruiter/Advisor Educational Talent Search
University of Northern Iowa
01.2016 - 01.2017
Central Iowa Counseling In-Home Counselor
Juvenile Court Services
01.2014 - 01.2016
Tomorrows Leader's Program Facilitator
Juvenile Court Services
01.2013 - 01.2016
Juvenile Court School Liaison
Juvenile Court Services
01.2011 - 01.2014
Agent Account Executive
U.S. Cellular Corporation
01.2009 - 01.2011
HR/Administrative Manager
MetoKote Corporation
01.2006 - 01.2008
Human Resource Manager
Kellogg Company (Snacks Division)
01.2005 - 01.2006
Human Resource Manager
Eagle Ottawa L.L.C. (Automotive Leather Manufacturer)
01.2001 - 01.2005
HR Supervisor
Nestle Purina
01.2000 - 01.2001
Human Resource Manager
Nestle Purina
01.1997 - 01.2000
Assistant Human Resource Manager
IBP Incorporated
01.1995 - 01.1997
BS - Business Administration
Minnesota State University at Mankato
Honors
Vice President of the Waterloo Community Schools Board of Education 2003, Certificate in Human Resource Management (St Ambrose University), Junior Achievement Above & Beyond Award, Certified Civil Treatment Trainer