Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Lance Elliott

Denver,CO

Summary

Dynamic professional with extensive expertise in customer service and cash handling at Skyport Airport Staffing, demonstrating a proven track record in inventory management and loss prevention while consistently enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Cashier

Mile High Flea Market
Bennet, CO
07.2018 - 09.2023
  • Processed customer transactions using cash register and point-of-sale system.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained clean and organized checkout area for efficient operations.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Balanced cash drawer at the end of each shift to ensure accuracy.
  • Managed inventory restocking for checkout supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Restaurant General Manager

Skyport airport staffing
, CO
06.2012 - 06.2018
  • Managed daily operations of the restaurant within an airport environment.
  • Oversaw staff scheduling to ensure proper coverage during peak hours.
  • Trained new employees on service standards and operational procedures.
  • Maintained inventory levels and ordered supplies as needed for service.
  • Implemented health and safety protocols to ensure compliance with regulations.
  • Coordinated with vendors for the timely delivery of food and supplies.
  • Resolved customer complaints effectively to maintain satisfaction levels.
  • Monitored financial performance and prepared reports for management review.
  • Maintained accurate inventories of food, supplies, and equipment.
  • Scheduled staff shifts and monitored labor costs.
  • Motivated staff through acknowledgment of hard work, achievements, and instilled accountability while leading by example.
  • Monitored and trained service team members on suggestive selling practices and the continuous sales growth of beverages, appetizers, add-ons, and desserts.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and the popularity of items.
  • Ensured compliance with health, safety, and sanitation standards.
  • Resolved customer complaints professionally.

Education

High School Diploma -

Montgomery College
Rockville, MD
06-1974

Skills

  • Cash handling
  • Customer service
  • Inventory management
  • Point-of-sale operation
  • Time management
  • Active listening
  • Professionalism and courtesy
  • Decision-making aptitude
  • Loss prevention
  • Dependability and reliability

Affiliations

I have a large plant collection. I have two 55-gallon fish tanks.

Accomplishments

  • I received an award for being the first all-green restaurant at Denver International Airport from the Mayor of Denver, Colorado

References

References available upon request.

Timeline

Cashier

Mile High Flea Market
07.2018 - 09.2023

Restaurant General Manager

Skyport airport staffing
06.2012 - 06.2018

High School Diploma -

Montgomery College

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