Lance Fagerstedt
Honolulu,HI
Summary
Seasoned professional with a robust background in community engagement and office administration, notably at YMCA. Excelled in partnership building and empathetic service, enhancing community projects and resident satisfaction. Demonstrated adaptability and a commitment to environmental awareness, achieving significant improvements in program efficiency and outreach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Eco Tour / YMCA Core Values
YMCA
Honolulu, HI
02.2023 - Current
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
- Developed and maintained partnerships with local businesses and organizations to secure resources and support for community projects.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Participated in the construction and renovation of community facilities, including playgrounds and public gardens.
- Greeted visitors at the front desk, answered questions, and directed them to appropriate areas.
Residence Advisor
YMCA Honolulu
Honolulu, HI
02.2023 - Current
- Inspected common areas of the residence hall for cleanliness and safety hazards.
- Assisted with check-in and check-out procedures for new and departing residents.
- Conducted regular room inspections to maintain health and safety standards.
- Maintained detailed records of resident interactions, incidents, and program attendance.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Monitored and enforced residence hall policies to ensure a safe and secure living environment.
- Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
- Interfaced with residents to address and resolve complaints or grievances.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Welcomed large volume of guests and improved overall customer service.
- Handled incoming and outgoing mail and packages.
- Processed payments for services rendered accurately and efficiently.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Assisted with other projects assigned by management team.
- Explained policies and procedures to visitors.
- Ensured that front desk area was well organized at all times.
- Investigated and analyzed client complaints to identify and resolve issues.
- Determined needs of visitors and provided information or solutions.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted customers and visitors in a professional manner.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained confidentiality of customer information at all times.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Associate of Arts - Cultural Anthropology / Physical Education
Santa Barbara City College /Maui Community College
Santa Barbara, CA05-1973
Skills
Office administration
- Flexible schedule
- Animal rescue
- Partnership building
- Filing and recordkeeping
- Library assistance
- Empathy and compassion
- Time management
- Fundraising expertise
- Program promotion
- Verbal and written communication
- Community engagement
- Fundraising events
- Service management
- Environmental awareness
- Community outreach
- Client transport
- Answering phones
- Social media posting
- Documentation skills
- Multitasking and organization
- Eligibility determination
- Data entry
- Scheduling coordination
- [Language] fluency
- Victim support services
- Program recruitment
- Event planning
- Conflict resolution
- Clerical support
- Education support
- Public speaking
- Materials development
- Activity planning
- Writing, editing, and proofreading
- Youth mentoring
- Relationship building
- Adaptability and flexibility
- Mission implementation
Certification
- EMS certified hands on first Aid certificate
Praesidium Certified and completed 2 year certification
Licensed to drive up to 19.000 pounds school bus 21 passenger
Able to pass drug and alcohol check
Bondable back ground check certified
more upon request
References
References available upon request.
Timeline
Eco Tour / YMCA Core Values
YMCA
02.2023 - Current
Residence Advisor
YMCA Honolulu
02.2023 - Current
Associate of Arts - Cultural Anthropology / Physical Education
Santa Barbara City College /Maui Community College
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