Lance Francois
Bethlehem,PA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving production goals by monitoring employee performance and coaching staff on effective methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Front Line Supervisor
UPS
09.2021 - Current
- Monitored performance of staff to identify opportunities for improvement, resulting in increased efficiency and safety across all tasks.
- Reduced workplace accidents through the implementation of safety policies, procedures, and training programs.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
- Contributed towards overall business growth by meeting/exceeding individual targets.
- Managed and prioritized production processes and implemented production plans.
Catering Server
Aramark (Galen Center)
09.2018 - 01.2021
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
Security Officer Supervisor
Andy Frain Security
10.2017 - 07.2018
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Assessed electronic security systems and reported malfunctions.
- Implemented security policies, procedures and systems to protect personnel, property and product.
Deli Clerk
Weis Markets Inc
11.2016 - 12.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Education
High School Diploma -
East Stroudsburg Senior High School North
Dingmans Ferry, PA05.2011
Skills
- Customer service focus
- Delegation capabilities
- Technical knowledge
- Employee Training
- Adaptable to Changing Demands
- Motivation Techniques
- Problem-solving skills
- Multitasking and Prioritizing
- Exceptional customer service
- Strong Work Ethic
- Workplace Safety
- Policy Enforcement
Timeline
Front Line Supervisor
UPS
09.2021 - Current
Catering Server
Aramark (Galen Center)
09.2018 - 01.2021
Security Officer Supervisor
Andy Frain Security
10.2017 - 07.2018
Deli Clerk
Weis Markets Inc
11.2016 - 12.2017
High School Diploma -
East Stroudsburg Senior High School North