Summary
Overview
Work History
Education
Timeline
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Lance Frett

Orlando,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Express Staffing
Orlando, FL
04.2023 - 11.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Ticketing Agent

Universal Studio Orlando
Orlando, FL
01.2022 - 04.2023
  • Provided customer service to travelers, including ticketing and seating assistance.
  • Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
  • Issued tickets with correct information regarding flight times, destinations, and seat assignments.
  • Verified identification documents such as passports, driver's licenses, and visas.

Cashier Assistant

McDonald's
Ocoee, FL
06.2021 - 04.2023
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Maynard Evans High School
Orlando, FL
05.2023

Timeline

Customer Service Representative

Express Staffing
04.2023 - 11.2023

Ticketing Agent

Universal Studio Orlando
01.2022 - 04.2023

Cashier Assistant

McDonald's
06.2021 - 04.2023

High School Diploma -

Maynard Evans High School

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Lance Frett