Lance G. Kelly

• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
• Attended trade shows and seminars to promote products and network with industry contacts.
• Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Gathered cost and material data for accurate and up-to-date information on material and labor costs.
• Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
• Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
• Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
• Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
• Analyzed designs and performed accurate cost analysis.
• Analyzed plans and specifications to identify scope and cost of projects.
• Gathered data on materials, labor and equipment costs to determine total costs of projects.
• Prepared bids and proposals to submit to clients and secure new business.

• Prepare detailed and accurate estimates for structured cabling and security projects
• Analyze project requirements, specifications, and blueprints to determine materials, labor, and equipment costs
• Work closely with the sales team to develop and review proposals and bids
• Coordinate with project managers and technicians to ensure project delivery within budget and timeline
• Conduct site visits to assess project scope, identify potential issues, and provide recommendations to clients
• Continuously monitor project costs and adjust estimates as necessary
• Manage multiple projects simultaneously, prioritizing tasks and deadlines accordingly
• Analyze and interpret all construction documents (architectural, civil, electrical, telecom, security, ) to accurately quantify all security scope items provided in each bid package
• Accurately quantify all material and labor requirements associated with the project
• Work in conjunction with Customers, Engineers, Pre-Construction and Contract Managers to prepare an accurate bid Assist Technology Department Project Managers with estimating change orders on an as needed or assigned basis
• Prepare estimate package for turn-over to Project Management for all projects awarded to include but not limited to; bid summary, estimate and takeoff information, material and equipment quotations, proposal and scope letter and other related information

• Develop and maintain strong relationships with customers and prospects to promote low voltage and security solutions
• Provide technical sales support, including system design and product selection, to customers and sales teams
• Prepare detailed and accurate estimates for low voltage and security projects, including access control, CCTV, intrusion detection, and intercom systems
• Collaborate with project managers, installation teams, and other internal departments to ensure successful project delivery and customer satisfaction
• Conduct site visits to assess customer needs and identify potential issues, providing recommendations for optimal system design and installation
• Stay current on industry trends and best practices to provide customers with the most up-to-date and innovative solutions
• Attend industry trade shows and events to network with potential customers and stay informed on industry developments
• Utilize CRM software to manage customer and project information, track leads, and monitor sales activity
• Being a technical resource for discovery and information gathering for physical security on client calls
• Working as a Systems Engineer with the Sales Dept to develop solutions that meet customer requirements and needs

Some Projects Include: Dallas Zoo Watermark Community Church Shoreline Church Broadway Dallas AOSS Medical Supply UNT Dallas Campus & College of Law Harmony ISD Croup ISD Classic Toyota

Worked as a freelance contractor providing low voltage and security estimating and project management services to 1st Stryke Security Solutions.

• Prepared detailed and accurate estimates for low voltage and security projects in various industries, including commercial, government, healthcare, and education
• Analyzed project requirements, specifications, and blueprints to determine materials, labor, and equipment costs
• Coordinated with installation teams and other internal departments to ensure successful project delivery within budget and timeline
• Conducted site visits to assess project scope, identify potential issues, and provide recommendations to clients
• Managed multiple projects simultaneously, prioritizing tasks and deadlines accordingly
• Communicated with clients, vendors, and team members to provide regular project updates and ensure customer satisfaction
• Conducted regular quality assurance checks to ensure compliance with company and industry standards
• Worked with engineering teams to develop custom system designs for unique customer needs
• Ensure that all contracted work is developed, implemented, and installed in accordance with all regulations and requirements
• Serves as a principal point of collaboration, leadership, and expertise to both internal and external members on professional and operational matters pertaining to the mission, goals, objectives, and work scope of the program
• Develop and maintain a project schedule and coordinate with the team
• Manage the requisition of supplies and materials to complete projects
• Conduct orientation for technicians and provide all necessary documentation including scope of work, drawings, applicable specifications, etc

• Installation, Service, and Troubleshooting of a variety of residential burglary alarm systems including home automation equipment
• Educate customers in various system operations and maintenance
• Train how our products work and act as a resource during the visit
• Make professional recommendations to our customers by offering additional options for the best security solution for their home or business
• Maintain inventory of all products and equipment
• Manage a multiple appointment scheduled daily/weekly
• Accurately complete work orders and paperwork
• Complete administrative tasks including shipping, invoicing, and reschedules
• Being a dependable, responsible professional who is dedicated to working in a growing, fast-paced, and demanding environment.

• Identifying, communicating and responding to opportunities that will impact sales and customer satisfaction with each customer
• Building rapport, developing and expanding customer relationships with each customer by understanding individual requirements/expectations and meeting their needs
• Completed installations on site at residences and commercial locations
• Interacted with customers throughout the installation process to facilitate the end result
• Installed everything from simpler security alarm systems to high-level security systems and home automation
• Inspected existing security systems for flaws and needed repairs
• Provided programming codes for clients to utilize phone apps for security breach notifications on their cell phones
• Performed troubleshooting of system failures
• Programmed installed components and activated them on site
• Tested all installations to ensure they were working correctly
• Gave owners tutorials of how to utilize their systems
• Interacted well with team members
• Took direction from management as needed and reported all installation issue
• Commercial & Residential Alarm Installation Technician

• Always successfully resolves the customer's issue while keeping the best interests of the company and customer in mind
• Immediately gain a complete understanding of customer's needs, complaints and frustrations to always achieve a mutually beneficial one-call resolution
• Troubleshoot alarm system problems over the phone with customer & technicians
• Answers questions on how to perform basic alarm functions, such as turn off chimes, with customers while troubleshooting and assisting with much more complex issue with technicians
• Takes escalated customer service calls to resolve customer problems and escalated issues
• Process technical calls through evaluation and trouble shooting
• Perform testing of new and existing security system equipment
• Strong ability to troubleshoot an issue, propose solutions, and implement solutions quickly and effectively
• Conducts training based needs analyses
• Design and develop instructionally sound instructor-led training for a variety of clients and projects
• Design and develop performance support solutions, including online help and job aids
• Deliver instructor-led training on systems and applications
• Maintain and update content in existing online and classroom-based courses, as needed
• Design and develop related materials such as workbooks, manuals, and instructor guides
• Proactively works to maximize the performance of the team and organization

• Served as a self managed field technician specialist III
• Primary assignments in Texas and Louisiana plus numerous projects in Oklahoma, Kansas, Minnesota, Arizona, and California
• Installed, serviced, and repaired Gatekeeper loss prevention and anti-theft systems with no supervision
• Completed all paperwork including customer contracts, work orders, service orders, and time clock forms
• Electrical work with low/high voltage, install, connect, test, and maintains electrical systems for a variety of purposes including security and communication systems
• Met rigorous travel requirements (e.g5 to 7 days per week)
• Maintained company vehicle, tracked related travel and lodging expenses, and managed daily use of company credit card
• Maintained safe working conditions
• Trained and supervised sub-contractors at worksite locations

Performed a broad range of residential installation, repair, and remodeling services

• Top skills include electrical work, lighting, running cable, plumbing, carpentry, sheetrock, painting, tile work, and flooring.

• Managed $400K stock room inventory and supplies
• Evaluated inventory levels
• Placed and tracked new inventory orders
• Recorded all transactions and maintained computer database and Excel spreadsheets
• Supervised all shipping and receiving activities
• Responsible for daily scheduling of five to seven tractor trailer deliveries of glass door hardware and materials, electrical components, and raw aluminum materials
• Installer (second assignment) duties included onsite installation, regulation, and testing of automatic doors
• Maintained safe working area to minimize injuries to customers/store personnel
• Protected against damage to store property and potential loss of unused materials
• Ensured complete work area clean up and removal of all installation debris
• Positive interactions with store personnel/vendors
• Promoted to
• Inventory Control
• Fabricator (first assignment) responsibilities included fabricating automatic swing/sliding store front doors for retail businesses, restaurants, hotels, hospitals, schools, health care facilities, and industrial locations within the San Antonio metro area
• Accepted promotion to Installer position.