Lance Gates
Vestal,NY
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SDS Worker
Springbrook
Vestal , NY
05.2023 - Current
- Provided direct care and support to individuals with special needs in a residential setting.
- Participated in community outings and social events with clients to increase their quality of life experiences.
- Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
- Helped client gain daily life skills, and helped with elementary level school work and studies.
- Maintained 24/7 Vigilance around client for safety due to his special needs
IT Specialist
Army
Fort Hood , TX
10.2020 - 05.2023
- Managed and maintained secure communications networks, ensuring seamless operations in diverse and high-pressure environments.
- Configured and troubleshooted various network systems, demonstrating expertise in routers/switches/system administration.
- Oversaw information security protocols, maintaining compliances with military standards and protocols.
- Led training sessions for teams on IT systems and procedures, enhancing operational readiness and efficiency
- Was responsible for handling classified materials and equipment with in compliances with military standards
Service Manager
Big Lots
Binghamton , NY
09.2019 - 07.2021
- Managed and reviewed metrics regarding membership signups and percentages, providing fun mini competitions with goals and rewards between the workers to incentivize and improve metrics
- Responsible for both opening/closing the store, verifying the safe balance and all tills, ensuring store is ready for the day and secure at night
- Delegated work to staff, setting priorities and goals.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Information Technology
25B-AIT
Fort Gordon06-2021
High School Diploma -
Vestal Senior High School
Vestal, NY06-2014
Skills
- Communication and Leadership
- Network Administration
- Cybersecurity
- Information Systems Management
- Troubleshooting and technical support
- Equipment Maintenance
- Customer Service
- Customer Relations
- Heavy Machinery Operation
Certification
- Have a military Secret clearance
- Certifications in information technologies and cybersecurity through the military
Timeline
SDS Worker
Springbrook
05.2023 - Current
IT Specialist
Army
10.2020 - 05.2023
Service Manager
Big Lots
09.2019 - 07.2021
Information Technology
25B-AIT
High School Diploma -
Vestal Senior High School
- Have a military Secret clearance
- Certifications in information technologies and cybersecurity through the military
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