Lance Grell
Lincoln,United States
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Senior Product Manager
Quadax
03.2024 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Increased new client acquisition through targeted initiatives.
- Support business development and sales process through demo support and onsite visits.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Collaborate with diverse stakeholders, including clients, internal/external teams to gather input, align goals and achieve successful project outcomes.
- Created production operating plans with concrete goals and clear timelines to predict manufacturing output.
- Developed scalable strategies to transition clients from current state to goal state solution.
- Managed product demonstrations and testimonials for performance evaluation.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Advocated for and advertised products in field.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
Senior Implementation Analyst
TELCOR
01.2022 - 03.2024
- Mentor and support new analysts on RCM functionality and Implementation procedures
- Lead multiple project teams of analysts to implement TELCOR RCM at customer sites
- Provide direction and support to fellow analysts on the project team
- Interview customers without direct supervision to determine current workflow and provide configuration options to best meet the customer's needs
- Lead and facilitate regularly scheduled project status calls with the customer
- Prepare and maintain status reports to document and communicate project status, key decisions and project milestones
- Assist with training on set-up and use of RCM products
- Respond to unscheduled customer calls in a professional, friendly, timely and helpful manner
- Support the customer during their testing and validation cycle
- Directly plan all go-live activities and monitor the clients activities post live
- Work directly with customer executives to generate reports that address specific business questions
- Analyze post go-live metrics and consult customers on how to drive efficiencies and meet business objectives
- Document post-live activities and customer training in preparation for transfer to support
- Directly plan and schedule project timelines without assistances
- Track project deliverables using appropriate tools
- Communicate effectively with executives, end users, and other TELCOR stakeholders
- Prepare and deliver presentations to support project activities and TELCOR User Group conference sessions
- Perform basic SQL queries and analyze software specifications to troubleshoot issues
- Provide suggestions to TELCOR product team regarding system enhancements that support the changing landscape of laboratory billing
Implementation Analyst
TELCOR
10.2019 - 01.2022
- Lead customers in fully leveraging modern software tools and reengineering to improve net collections and staffing productivity
- Assist customers in finding financial opportunity within their existing revenue cycle, while maximizing resources using strategies centered around visibility and repeatable processes
- Conduct workflow and business analysis interviews
- Act as a consultant providing recommendations, best practices and methods to re-engineer related to product setup, usage and resource allocation
- Use basic accounting principles and understanding 'benchmarking' and using KPIʼs to make business decisions to impact customer success
- Actively contribute to the success and profitability of our customers and TELCOR through a vendor relationship key to success
- Help our customers capitalize on opportunity for change and achieve growth while maintaining or reducing staffing needs
- Help customers achieve a product investment ROI and strive for continuous improvement
- Develop innovative solutions which may be customer-specific
- Utilize critical thinking regarding business processes and operational decisions of customers related to overall profitability
- Help customers create efficiencies by leveraging automation to reduce manual processes
- Desire to influence product direction by understanding customers business and operational needs
- Engage with all levels of employees at customer organizations from executives to entry-level users
- Develop and execute RCM project plans, including: Software installation, Upgrades, Develop and execute test plans, Go-live management
Injury Claim Specialist II
Zurich Insurance
11.2016 - 09.2019
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
Auto Claim Specialist-Bodily Injury
State Farm
03.2015 - 10.2016
- Evaluated and investigated over 200 auto claims in 2015 and decided whether insurer should pay claim.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Kept current on insurance regulations, laws, policies and procedures.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Auto Express Team Lead
State Farm
09.2013 - 03.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Education
Some College (No Degree) - Business Management
Kansas State University
Manhattan, KSAssociate of Science (AS) - Business Management
Hutchinson Community College
Hutchinson, KS04.2008
Skills
- Customer retention
- Strategic communications
- Product lifecycle expertise
- Strategic planning
- CRM software
- Business development
- Product enhancement strategy
- Product roadmaps
- Innovation management
- Product launches
- Cross-functional collaboration
Timeline
Senior Product Manager
Quadax
03.2024 - Current
Senior Implementation Analyst
TELCOR
01.2022 - 03.2024
Implementation Analyst
TELCOR
10.2019 - 01.2022
Injury Claim Specialist II
Zurich Insurance
11.2016 - 09.2019
Auto Claim Specialist-Bodily Injury
State Farm
03.2015 - 10.2016
Auto Express Team Lead
State Farm
09.2013 - 03.2015
Some College (No Degree) - Business Management
Kansas State University
Associate of Science (AS) - Business Management
Hutchinson Community College
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