Lance Hanks
Lafayette,United States
Summary
Collaborative Used Car Sales Manager with strong business acumen and 7 years of progressive and relevant sales experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets.
Overview
14
14
years of professional experience
Work History
General Sales Manager
Sterling Automotive
06.2022 - Current
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Built relationships with customers and community to establish long-term business growth.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Automotive Finance Manager
Sterling Automotive
02.2020 - 06.2022
- Reviewed documentation and identified financial discrepancies where applicable.
- Explained very technical financial information to applicants in easy to understand language.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
Sales Consultant
Sterling Automotive
05.2018 - 02.2020
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Answered telephone and email inquiries from potential customers.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Store Manager
Home Depot
01.2016 - 05.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Safety Manager
Sabine Coating And Services
03.2015 - 01.2016
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Dispatcher
Martin Energy Services
06.2010 - 02.2015
- Communicated with boat captains and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of boats.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
High School Diploma -
Midland High School
Midland, LA08.2008
Skills
- Lender Relationships
- Inventory Control Processes
- Customer Loyalty
- Motivational Leadership
- Stock Replenishment
- Service Quality
- Effective Working Relationships
- Staffing Management
- Order Accuracy
- Persuasive Negotiations
- Sales Coaching
- Customer Service Excellence
- Revenue Growth
- Consultative Selling Techniques
Timeline
General Sales Manager
Sterling Automotive
06.2022 - Current
Automotive Finance Manager
Sterling Automotive
02.2020 - 06.2022
Sales Consultant
Sterling Automotive
05.2018 - 02.2020
Assistant Store Manager
Home Depot
01.2016 - 05.2018
Safety Manager
Sabine Coating And Services
03.2015 - 01.2016
Dispatcher
Martin Energy Services
06.2010 - 02.2015
High School Diploma -
Midland High School
Similar Profiles
Ginger JonesGinger Jones
Service Advisor at Sterling Automotive GroupService Advisor at Sterling Automotive Group
Dylan ChambleeDylan Chamblee
Technician at Sterling Star AutomotiveTechnician at Sterling Star Automotive
Samantha GreenSamantha Green
Babysitter at Erin Sterling And Job SterlingBabysitter at Erin Sterling And Job Sterling