Lance Harris
Ft. Pierce,FL
Summary
I am an experienced advisor with 3+ years of assisting customers with their needs and upselling products with maintenances while also managing a medium size team. I also have experience as a technician providing me with some mechanical experience & the understanding of how the roles of a service advisor & mechanic rely on each other. I am looking to further advance my knowledge & skill set in the automotive service field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Level 1 & 2 Technician
Arrigo Dodge Chrysler Jeep RAM Fort Pierce
06.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Generator Technician
The Electrical Experts
10.2022 - 06.2023
- Arranged and followed preventive maintenance schedules.
- Completed diagnostics on generator components.
- Performed generator troubleshooting and diagnostics of equipment.
- Prepared appropriate maintenance forms and records for accountability.
- Carried out scheduled and routine maintenance on small and large generators.
Service Advisor
Midlands VoltsWagen
07.2022 - 10.2022
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Tire Care General Manager
Loves Travel Stop & Speedco
04.2021 - 06.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Operations Manager
Loves Travel Stop
02.2021 - 04.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Customer Service Manager
Loves Travel Stop
11.2020 - 02.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assistant Store Manager
Loves Travel Stop
09.2020 - 11.2020
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Inventory Manager
Loves Travel Stop
12.2019 - 09.2020
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Monitored inventories on computer to generate accurate reports.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
Education
Associate of Science - Computer Infomation Systems
Indian River State College
Ft. Pierce, FL03.2028
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL05.2019
Skills
- Critical Thinking
- Heavy Lifting
- Equipment Dismantling
- Cross-Functional Team Management
- Performance Improvements
- Supervision and Training
- Policy/Program Development
- Department Oversight
- Staff Scheduling
- Management Team Building
- Quality Assurance
- Policy Development and Enforcement
- Revenue Forecasting
- Hiring and Onboarding
- Records Organization and Management
- Employee Motivation
- Cost Reduction
Certification
609 Certification
Timeline
Level 1 & 2 Technician
Arrigo Dodge Chrysler Jeep RAM Fort Pierce
06.2023 - Current
Generator Technician
The Electrical Experts
10.2022 - 06.2023
Service Advisor
Midlands VoltsWagen
07.2022 - 10.2022
Tire Care General Manager
Loves Travel Stop & Speedco
04.2021 - 06.2022
Operations Manager
Loves Travel Stop
02.2021 - 04.2021
Customer Service Manager
Loves Travel Stop
11.2020 - 02.2021
Assistant Store Manager
Loves Travel Stop
09.2020 - 11.2020
Inventory Manager
Loves Travel Stop
12.2019 - 09.2020
Associate of Science - Computer Infomation Systems
Indian River State College
High School Diploma -
Fort Pierce Central High School
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