Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lance Harrod

Ashland,OH

Summary

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Field Technician FT5

Charter Spectrum
LODI, OHIO
07.2022 - 04.2024
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
  • Provided technical support to customers via phone, email and in person.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
  • Responded quickly to emergency situations requiring immediate attention.
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Education

Some College (No Degree) - Business Management

NCSC
Mansfield, OH

Skills

  • Materials Management
  • Component repair
  • Cable pulling
  • Technical Support
  • Safety Management
  • Equipment Installation
  • Root Cause Analysis
  • Professional Communication
  • Quality Assurance Controls
  • Workplace Safety
  • Field Operations
  • Equipment Maintenance
  • Diagnostic Testing

Certification

NCTI Certificate of Graduation of Progression;

Field Tech 2-3

Field Tech 3-4

Field Tech 4-5

Timeline

Field Technician FT5

Charter Spectrum
07.2022 - 04.2024

Some College (No Degree) - Business Management

NCSC

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Lance Harrod