Lance Hayes
New York,NY
Summary
Friendly, open and committed to building customer base by providing positive service experience. Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Bartender
Flaming Saddles Saloon
08.2016 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
Assistant Manager
Orangetheory Fitness
02.2023 - 11.2023
- Developed strong working relationships with staff and members, fostering a positive work environment.
- Monitored weekly spending on studio necessities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of members preferences.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered and made phone calls to current and future members about memberships and helped with any problems or questions they may have
Manager
Market Basket
04.2020 - 12.2020
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
Front Desk/Fuel Bar
Barry's Bootcamp
06.2018 - 01.2019
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Replenished serving stations with fresh food and cleaned up spills.
- Ensured compliance with local health department regulations by strictly adhering to cleanliness guidelines for food handling practices.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
Education
Bachelor of Arts - Musical Theater
Catholic University of America
Washington, DC06.2014
Bachelor of Arts - Dance
Towson University
Baltimore, MD01.2011
High School Diploma -
Middletown High School
Middletown06.2008
Skills
- Basic accounting
- Computer Skills
- Strategic Planning
- Team Development
- Financial Management
- Guest Relations
- Office Management
- Administrative Skills
- Time Management
- Cash Handling
- Sales and Upselling
- Call Management
Timeline
Assistant Manager
Orangetheory Fitness
02.2023 - 11.2023
Manager
Market Basket
04.2020 - 12.2020
Front Desk/Fuel Bar
Barry's Bootcamp
06.2018 - 01.2019
Bartender
Flaming Saddles Saloon
08.2016 - Current
Bachelor of Arts - Musical Theater
Catholic University of America
Bachelor of Arts - Dance
Towson University
High School Diploma -
Middletown High School
Similar Profiles
Dale GladwinDale Gladwin
Bartender /Kitchen Staff Member at Flaming Sally's SaloonBartender /Kitchen Staff Member at Flaming Sally's Saloon
Tristyn TrujilloTristyn Trujillo
Sales Associate/Inventory Receiver at Dan's Boots and SaddlesSales Associate/Inventory Receiver at Dan's Boots and Saddles
Clare AnchondoClare Anchondo
Accounts Receivable (A/R) Administrator at Glazing Saddles, LLC Dba Krispy KremeAccounts Receivable (A/R) Administrator at Glazing Saddles, LLC Dba Krispy Kreme
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project