Lance Howard
Wilburton,OK
Summary
Dynamic leader with extensive experience in facility management at Eastern Oklahoma State College, excelling in budget management and strategic planning. Proven track record in enhancing operational efficiency and ensuring safety compliance. Skilled in staff training and project coordination, fostering a collaborative environment that drives success and achieves institutional goals.
Overview
32
32
years of professional experience
Work History
Director of Physical Plant
Eastern Oklahoma State College
06.2019 - Current
- Directed maintenance operations to guarantee optimal facility performance and adherence to safety standards.
- Formulated strategic plans for facility upgrades to optimize operational efficiency across campus buildings.
- Oversaw budget management for maintenance projects, ensuring alignment with institutional objectives.
- Facilitated collaboration with administrative teams to develop long-term sustainability initiatives for physical plant resources.
Store Manager
Sherwin-Williams Paint Store
02.2009 - 11.2016
- Led daily operations, ensuring optimal inventory management and store presentation.
- Trained and developed staff in product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance product visibility and sales.
- Monitored financial performance, adjusting strategies to meet sales targets and budget goals.
- Fostered a customer-centric environment, resolving issues to improve satisfaction and loyalty.
- Conducted regular staff meetings, promoting communication and teamwork among employees.
- Analyzed market trends to identify opportunities for growth within the local community.
- Collaborated with corporate teams on promotional initiatives, driving traffic and revenue increases.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Crew Leader
Craig Building Systems
04.1994 - 11.2008
- Supervised daily crew operations to ensure timely project completion and adherence to safety protocols.
- Trained new team members on equipment usage and safety standards to enhance operational efficiency.
- Coordinated workflow among crew members, optimizing task assignments based on individual strengths.
- Conducted regular inspections of job sites to identify potential hazards and implement corrective measures.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Education
High School Diploma -
Cypress Fairbanks High School
Houston, TX05.1989
Skills
Facility management
Timeline
Director of Physical Plant
Eastern Oklahoma State College
06.2019 - Current
Store Manager
Sherwin-Williams Paint Store
02.2009 - 11.2016
Crew Leader
Craig Building Systems
04.1994 - 11.2008
High School Diploma -
Cypress Fairbanks High School