Lance Jackson
Santa Clarita,CA
Overview
22
22
years of professional experience
Work History
Logistics Coordinator
J&S Trucking
09.2022 - Current
- Maintained open lines of communication between drivers, and customers to ensure seamless coordination throughout the shipping process.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Negotiated shipping contracts and rates to establish budget friendly agreements.
Tax Resolution Representative
Tax Advocate Group
05.2021 - 08.2022
- Collaborated with taxpayers to resolve disputes and negotiate payment plans, ensuring timely resolution of outstanding liabilities.
- Facilitated communication between clients and taxing authorities, ensuring timely resolution of disputes or adjustments.
- Managed high caseloads effectively while maintaining strict deadlines for case resolution milestones.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Implemented strategies for self-employed clients to optimize tax savings and minimize liabilities.
Sales Manager
Center BMW
01.2016 - 02.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Identified, hired and trained highly-qualified staff by
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Two-Time Silver level Award Winner
Client Advisor
Center BMW
09.2013 - 01.2016
- Assisted customers with product selection based on individual needs and preferences.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Completed sales contracts, purchase documentation, registration paperwork, and dealership records
- Contacted associated dealerships to locate desired vehicles meeting customer specifications
- Demonstrated vehicles, features, and conducted test drives
- Maintained compliance with all service, quality, and regulatory standards
- Offered comprehensive knowledge of vehicle operations and brand features
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences
- Met or exceeded sales quotas on a consistent basis
- Three-Time Gold level Award Winner
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Internet Sales Consultant
Downtown Mercedes
01.2011 - 01.2012
- Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Client Advisor
Century West BMW
03.2004 - 01.2011
- Accompanied customers and demonstrated performance features on test drives
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle
- Qualified and followed-up on potential new customer leads
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
- Responded to customer enquiries via telephone and email
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences
- Five-Time Silver level Award Winner
Administrative Specialist
United States Army
01.2002 - 01.2004
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
Automotive
College Of Automotive Management
Santa Ana, CA06.2022
Associate of Science - Music Production
Los Angeles Music School
Los Angeles, CA01.2006
Diploma -
Oak Park And River Forest High School
Oak Park, IL01.2002
Skills
- Customer Relations
- Staff Training
- Problem Solving Strength
- Sales Expertise
- Staff Management
- Negotiation
- Relationship Building
- Upselling Strategies
- Team Collaboration
- Persuasive Communication Style
Timeline
Logistics Coordinator
J&S Trucking
09.2022 - Current
Tax Resolution Representative
Tax Advocate Group
05.2021 - 08.2022
Sales Manager
Center BMW
01.2016 - 02.2021
Client Advisor
Center BMW
09.2013 - 01.2016
Internet Sales Consultant
Downtown Mercedes
01.2011 - 01.2012
Client Advisor
Century West BMW
03.2004 - 01.2011
Administrative Specialist
United States Army
01.2002 - 01.2004
Automotive
College Of Automotive Management
Associate of Science - Music Production
Los Angeles Music School
Diploma -
Oak Park And River Forest High School