Summary
Overview
Work History
Education
Skills
Timeline
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Lance Knisely

Monroeville,NJ

Summary

Quality-focused Automotive Technician offers 13 years of troubleshooting, diagnostics and repair. Skilled in preventive maintenance services and standard repairs. Excellent command of service quality standards and work order prioritization. Motivated Automotive Technician with expert knowledge of diverse vehicle makes and models. Adept at performing oil changes, tire rotations, and repairs. Calculates estimates and works with customers to determine acceptable budget and timeline requirements.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Dependable employee seeking opportunity to expand skilled and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Overview

13
13
years of professional experience

Work History

Auto Mechanic/Tow Truck Driver

Self Employed
01.2012 - Current
  • Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
  • Built strong relationships with customers through clear communication of repair needs and expected completion times.
  • Inspected belts, hoses, tires, batteries, and other wear items regularly for signs of deterioration or potential failure.
  • Completed engine, transmission and front suspension overhauls as needed.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Provided exceptional customer service by listening attentively to concerns and ensuring timely completion of jobs.
  • Completed detailed documentation for all completed repairs, including labor hours spent on each task.
  • Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.

Commercial Parts Delivery Driver

Hunter Truck
05.2024 - 11.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Contributed to loss prevention efforts by securing parts during transport and promptly reporting any discrepancies in inventory upon arrival at the destination.
  • Ensured accurate order fulfillment for customer satisfaction, by double-checking parts against invoices before delivery.
  • Reduced delivery errors through thorough inventory management and organization of vehicle storage space.
  • Developed strong relationships with clients through reliable service, fostering repeat business from satisfied customers.
  • Upheld high standards of cleanliness in the delivery vehicle, promoting a positive image for the company brand during on-site visits.
  • Improved delivery efficiency by planning optimal routes and adhering to strict time schedules.

Education

High School Diploma -

Delsea Regional High School
Franklinville, NJ
06.1994

Skills

  • Fluid exchanges
  • Preventive Maintenance
  • Brake systems
  • Parts replacement
  • Filter replacements
  • Engine repair
  • Tire rotation
  • Price quotes

Timeline

Commercial Parts Delivery Driver

Hunter Truck
05.2024 - 11.2024

Auto Mechanic/Tow Truck Driver

Self Employed
01.2012 - Current

High School Diploma -

Delsea Regional High School

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Lance Knisely