Lance Koliske
Newberg
Summary
Dynamic Grocery Manager at Safeway with a solid work ethic and proven expertise in inventory coordination and customer service management. Enhanced product visibility through innovative merchandising, driving sales and reducing waste. Skilled in complaint handling and fostering positive customer relationships, ensuring satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Grocery Manager
Safeway
07.2024 - Current
- Managed daily operations, ensuring efficient inventory management and product availability.
- Trained staff on best practices for merchandising and customer service excellence.
- Implemented promotional displays to enhance product visibility and drive sales.
- Monitored stock levels, reducing waste through timely ordering and restocking processes.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
Person in Charge
Safeway
07.2023 - 07.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented efficient inventory management techniques to reduce waste and improve stock accuracy.
- Conducted regular audits of store displays and product placements for optimal customer engagement.
Person in Charge
Naps Thriftway
01.2021 - 06.2023
- Coordinated scheduling of staff shifts to maximize coverage during peak hours.
- Enhanced customer service experience by addressing inquiries and resolving issues promptly.
- Analyzed sales data to identify trends, informing strategic decisions on product offerings.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Cashier
Circle K
12.2019 - 01.2021
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Assisted in training new cashiers on operational procedures and best practices.
Commercial Janitorial Cleaner
Efficient CLeaning LLC
07.2017 - 09.2020
- Supervised daily cleaning operations, ensuring compliance with safety and sanitation standards.
- Trained new staff on effective cleaning techniques and equipment usage for improved performance.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain high-quality service standards across all facilities.
- Resolved client concerns promptly, fostering positive relationships and ensuring satisfaction with services provided.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
Education
GED -
Oregon Coast Community College
Newport, ORSkills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Complaint handling
- Trustworthy and efficient
Timeline
Grocery Manager
Safeway
07.2024 - Current
Person in Charge
Safeway
07.2023 - 07.2024
Person in Charge
Naps Thriftway
01.2021 - 06.2023
Cashier
Circle K
12.2019 - 01.2021
Commercial Janitorial Cleaner
Efficient CLeaning LLC
07.2017 - 09.2020
GED -
Oregon Coast Community College
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