Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lance Lanpher

Pflugerville

Summary

Dynamic professional with a proven track record at Marcos Pizza, enhancing operational efficiency and customer satisfaction. Skilled in team collaboration and problem-solving, adept at driving profitability and fostering positive client relationships. Demonstrates exceptional customer service and vehicle safety, ensuring top-notch guest experiences.

Overview

5
5
years of professional experience

Work History

Valet Associate

PMC
07.2024 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.

General Manager

Marcos Pizza
03.2021 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Warehouse Assosciate

Crawford Electric
01.2020 - 03.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Education

High School Diploma -

Premier
Austin
06-2011

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Strong communication skills
  • Problem-solving
  • Team collaboration
  • Reliability and punctuality
  • Professional appearance
  • Valid Driver's license
  • Attention to detail
  • Multitasking and organization
  • Physical fitness
  • Team player mentality
  • Flexible schedule
  • Time management
  • Quick decision making
  • Multitasking proficiency
  • Guest assistance
  • Safety compliance
  • Ability to follow directions
  • Customer service
  • Memory retention
  • Cash handling
  • Vehicle parking and retrieval
  • Stress tolerance
  • Loading and unloading
  • Parking expertise
  • Standard vehicle operation
  • Payment processing
  • Guest flow management
  • Conflict mediation
  • POS system operations
  • Friendly and outgoing
  • Customer service excellence
  • Vehicle safety

Timeline

Valet Associate

PMC
07.2024 - Current

General Manager

Marcos Pizza
03.2021 - 07.2023

Warehouse Assosciate

Crawford Electric
01.2020 - 03.2021

High School Diploma -

Premier

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