Lance Lott
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following both company policies and proper cash handling procedures. Pursues every opportunity to support team members and proactively address issues. Customer-oriented, consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
04.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled line and crowd with quick, efficient service.
Sales Associate + SPS
Ross Dress For Less
11.2020 - Current
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Tour Guide
Maui Divers
01.2020 - 03.2020
- Guided groups of up to 30 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Customer Service Representative
Maui Divers
09.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI12.2024
Skills
- Upselling
- Available Weekends
- Time Management
- Efficiency
- Rewards Tracking
- Menu Optimization
- Counter Sanitization
- Place Settings
Accomplishments
- Won Partner of the Quarter in 2023
Timeline
Barista
Starbucks
04.2022 - Current
Sales Associate + SPS
Ross Dress For Less
11.2020 - Current
Tour Guide
Maui Divers
01.2020 - 03.2020
Customer Service Representative
Maui Divers
09.2019 - 12.2019
Bachelor of Arts - Psychology
University of Hawaii At Manoa
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