Lance Luevanos
Round Rock
Summary
Experienced with maintaining cleanliness and order in various settings. Utilizes effective cleaning techniques and safety protocols to achieve outstanding results. Track record of fostering cooperative team environment and adapting to dynamic work conditions.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Lead Cleaner
Black Tie LLC
01.2024 - 09.2025
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Resolved client concerns promptly, ensuring high levels of customer satisfaction.
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Promoted a safe work environment by adhering to all safety guidelines and protocols throughout daily operations.
- Managed daily route schedules, optimizing service times and minimizing delays.
General Manager
Planet Fitness
10.2019 - 11.2023
- Led operational strategy to enhance member experience and drive retention initiatives.
- Developed and implemented training programs to improve staff performance and service delivery.
- Fostered a positive team culture through effective communication and employee engagement strategies.
- Supervised custodial staff to ensure compliance with safety and sanitation standards.
- Trained new employees in proper cleaning techniques and equipment usage for consistent service delivery.
- Coordinated maintenance requests to address facility issues promptly, enhancing operational functionality.
Lead Cleaner
Black Tie LLC
01.2018 - 10.2019
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Resolved client concerns promptly, ensuring high levels of customer satisfaction.
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Promoted a safe work environment by adhering to all safety guidelines and protocols throughout daily operations.
- Managed daily route schedules, optimizing service times and minimizing delays.
Certified Restaurant Trainer
Taco Cabana
04.2014 - 11.2017
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Trained new team members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Service Assistant
BJ's Restaurant & Brewhouse
08.2013 - 03.2014
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Trained new staff on operational procedures and customer service best practices.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
Education
HVAC/R - HVAC/R
Altierus Career College (Formerly Everest Institute)
Austin, TX01.2016
High School -
Success High School
02-2014
Skills
- Service Quality Improvement
- Customer Retention
- Customer Relationship Management
- Verbal and Written Communication
- Staff Motivation
- Janitorial
- Strong work ethic
- Reliability and punctuality
- Window washing proficiency
- Cleaning and sanitizing
- Time management
- Interior and exterior cleaning
Accomplishments
- Supervised team of 14 staff members.
- Managed the Best Sales/Customer Service award winning sales team at Planet Fitness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Created one-pagers for new implementations used company-wide.
Languages
English
Native or Bilingual
Japanese
Elementary
Spanish
Elementary
Timeline
Lead Cleaner
Black Tie LLC
01.2024 - 09.2025
General Manager
Planet Fitness
10.2019 - 11.2023
Lead Cleaner
Black Tie LLC
01.2018 - 10.2019
Certified Restaurant Trainer
Taco Cabana
04.2014 - 11.2017
Service Assistant
BJ's Restaurant & Brewhouse
08.2013 - 03.2014
HVAC/R - HVAC/R
Altierus Career College (Formerly Everest Institute)
High School -
Success High School