Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lance Mack

Summary

Accomplished Operations Supervisor with a proven track record at Holland Motor Freight, enhancing team productivity and customer satisfaction through effective communication and strategic planning. Expert in dispatch software and adept at fostering teamwork, I significantly improved safety standards and streamlined operations, demonstrating exceptional problem-solving and leadership skills. Well-qualified Operation Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

34
34
years of professional experience

Work History

Dispatcher

Wheeler Trucking
09.2023 - 08.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Operations Supervisor

Holland Motor Freight
07.2010 - 08.2023
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.

Warehouse Manager

Andersen Windows Doors
07.1990 - 07.2009
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.

Education

High School Diploma -

Birch Run High School
Birch Run, MI
05.1985

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Relations
  • Schedule Management
  • Route Planning
  • Schedule Coordination
  • Service Coordination
  • Work Order Management
  • Customer Service
  • Decision-Making
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Effective Communications
  • Organizational Skills
  • Microsoft Office
  • Excellent Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Route Planning and Adjustment
  • Time Management
  • Problem-Solving
  • Multitasking
  • Task Prioritization
  • Creative Thinking
  • Mentoring and Coaching
  • Workload Management
  • Training and Development
  • Work Crew Dispatch
  • Quality Control
  • Delegating Work
  • Team Work Scheduling
  • Materials Ordering
  • Strategy Development
  • Material Distribution
  • Written Communication
  • Team building
  • Analytical Thinking
  • Problem-solving abilities
  • Reliability
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Goal Setting
  • Continuous Improvement
  • Time management abilities
  • Professionalism

Timeline

Dispatcher

Wheeler Trucking
09.2023 - 08.2024

Operations Supervisor

Holland Motor Freight
07.2010 - 08.2023

Warehouse Manager

Andersen Windows Doors
07.1990 - 07.2009

High School Diploma -

Birch Run High School

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Lance Mack