Cedric Koonce

• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
• Developed and maintained positive relationships with vendors, resulting in better pricing and terms.
• Established a strong rapport with clients by consistently delivering knowledgeable advice on products tailored specifically to their needs.
• Utilized excellent communication skills to resolve customer complaints promptly and professionally.
• Partnered closely with marketing teams to develop targeted advertising campaigns that attracted new customers while retaining existing ones.
• Collaborated with store management team to execute successful promotional events and campaigns.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Assisted clients in navigating complex financial and legal processes to reduce risks.
• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
• Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Negotiated prices, terms of sales and service agreements.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed clients questions regarding their Consumer-Direct Benefits including pre-tax spending accounts, such as health and dependant care Flexible Spending Accounts (FSA), Commuter Benefits Services, Health Savings Accounts, Health Reimbursement Arraignments and other employee benefits.
• Track all contacts and other client critical information utilizing the internal the internal sales force automated system and channel client product feedback to WageWorks Product Development team.
• Coordinated with internal WageWorks department, including Customer Service, Operations, IT, Card Operations, and National Transit Team to facilitate prompt delivery, to resolve issues and improve internal processes that affect customer satisfaction.

Minor in Computer Information Systems with Information Technology coursework

Coursework in Web Design and Development