Cedric Koonce
Phoenix,AZ
Summary
Driven by a results-focused approach, I leveraged negotiation expertise and relationship-building skills at Door Dash to enhance brand awareness and customer satisfaction. Collaborating across departments, I spearheaded targeted marketing campaigns and strategic partnerships, significantly improving client retention and satisfaction metrics. My analytical problem-solving abilities have consistently contributed to informed decision-making and effective investment evaluations.
Overview
5
5
years of professional experience
Work History
Merchant Experience Partner
Door Dash
03.2023 - 11.2023
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Developed and maintained positive relationships with vendors, resulting in better pricing and terms.
- Established a strong rapport with clients by consistently delivering knowledgeable advice on products tailored specifically to their needs.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Partnered closely with marketing teams to develop targeted advertising campaigns that attracted new customers while retaining existing ones.
- Collaborated with store management team to execute successful promotional events and campaigns.
Drayage Account Representative
Total Quality Logistics Inc.
05.2022 - 12.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
Account Manager
Syndicated Marketing Group
02.2020 - 04.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
HSA Account Manager
WageWorks
12.2018 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed clients questions regarding their Consumer-Direct Benefits including pre-tax spending accounts, such as health and dependant care Flexible Spending Accounts (FSA), Commuter Benefits Services, Health Savings Accounts, Health Reimbursement Arraignments and other employee benefits.
- Track all contacts and other client critical information utilizing the internal the internal sales force automated system and channel client product feedback to WageWorks Product Development team.
- Coordinated with internal WageWorks department, including Customer Service, Operations, IT, Card Operations, and National Transit Team to facilitate prompt delivery, to resolve issues and improve internal processes that affect customer satisfaction.
Education
No Degree - Computer Forensics
Devry University
Phoenix, AZSkills
- Pricing strategy
- Negotiation expertise
- Brand Awareness
- Marketing techniques
- Decision-Making
- Rapport and relationship building
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Analytical problem solver
- Investment Evaluation
Timeline
Merchant Experience Partner
Door Dash
03.2023 - 11.2023
Drayage Account Representative
Total Quality Logistics Inc.
05.2022 - 12.2022
Account Manager
Syndicated Marketing Group
02.2020 - 04.2022
HSA Account Manager
WageWorks
12.2018 - 02.2020
No Degree - Computer Forensics
Devry University
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