Lance Massoletti
San Antonio,Texas
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
North Italia Restaurant
San Antonio, Texas
04.2021 - Current
- Prepared checks, itemizing total meal costs and taxes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
Dog Daycare Attendant
Camp Bow Wow
San Antonio, Texas
09.2018 - 01.2021
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Provided basic training and reinforcement of commands to enhance dog behavior.
- Maintained clean and orderly play yards, kennels and cages.
- Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Administered medications to animals.
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Developed strong relationships with clients through excellent customer service skills.
Education
Bachelor of Science - Nursing
Northwest Vista College
San Antonio, TX07-2026
Skills
- Daily specials memorization
- Task prioritization
- Multitasking and organization
- Calm demeanor
- Team collaboration
- Positive guest interactions
- Memory retention
- Exceptional customer service
- Regulatory compliance
- Cleanliness standards
- Strong work ethic
- Sales expertise
- Hospitality service expertise
Accomplishments
- deans list at UTSA in 2021
Affiliations
- balancing a social life with school and full time work
- graduated with honors in high school
Certification
- CPR certified
- Dog CPR certified
Timeline
Server
North Italia Restaurant
04.2021 - Current
Dog Daycare Attendant
Camp Bow Wow
09.2018 - 01.2021
Bachelor of Science - Nursing
Northwest Vista College
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