Lance Meredith
Vacaville,CA
Summary
Proven expert in equipment installation and customer satisfaction, I excelled at Geek Squad - Best Buy by enhancing installation efficiency and fostering team collaboration. Leveraging strong problem-solving and interpersonal skills, I significantly improved client relations and project outcomes, ensuring high-quality service delivery.
Overview
10
10
years of professional experience
Work History
Home Theater Installer
Geek Squad - Best Buy
07.2021 - 04.2024
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Facilitated smoother installations, organizing tools and materials in advance.
- Enhanced customer satisfaction by accurately and efficiently installing complex home entertainment systems.
- Mitigated potential installation hazards, conducting thorough pre-installation assessments.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Repaired various TVs by diagnosing and ordering the correct part.
- Installed low-voltage in-wall power bridges and outlet jumps to code.
Warehouse Supervisor
Best Buy
07.2016 - 07.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Determined staffing needs, developing schedules to staff all shifts.
- Opened and closed the store.
- Did morning safe and money counts for money pickup.
- Assisted with Asset Protection Team to prevent theft and file police reports if theft occurred.
Pizza Delivery Driver
Round Table Pizza, Inc
07.2014 - 07.2016
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Contributed to positive online reviews by delivering exemplary service, leading to increased customer loyalty and repeat business.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Assisted with sorting and organizing stockroom items.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA01.2019
Associate of Science - Psychology
California State University, Sacramento
Sacramento, CA01.2019
Associate of Arts - History
California State University, Sacramento
Sacramento, CA01.2019
Skills
Attention to Detail
Time Management
Positive Attitude
Power Tool Operation
Following safety practices
Customer Service
Customer Satisfaction
Equipment Installation
Pre-installation Site Prep
Troubleshooting and testing
Worksite preparation
Worksite Safety and Maintenance
Professional Appearance
Residential and commercial installations
Company vehicle maintenance
Network setup
Problem-Solving
Team Collaboration
Self Motivation
Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Theater Installer
Geek Squad - Best Buy
07.2021 - 04.2024
Warehouse Supervisor
Best Buy
07.2016 - 07.2021
Pizza Delivery Driver
Round Table Pizza, Inc
07.2014 - 07.2016
Bachelor of Science - Criminal Justice
California State University, Sacramento
Associate of Science - Psychology
California State University, Sacramento
Associate of Arts - History
California State University, Sacramento
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