Lance Michaud
Medical Lake
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Active Duty
United States Air Force
12.2005 - 12.2025
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
Head Line Cook
Courtyard Restaurant
01.2003 - 10.2005
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Operated grills, fryers and ovens to cook food items.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and assisted new kitchen staff members.
- Received and stored food supplies, raw materials and other ingredients.
- Communicated with management on food inventory stock to request order placement.
Coffee Shop Worker
Dunkin
01.2004 - 12.2004
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Pizza Delivery Driver
Papa John's Pizza
01.2003 - 12.2004
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Grill Cook
Shawmut Diner
01.2002 - 12.2002
- Distributed food to team members with efficiency in high-volume environment.
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Stored and handled goods correctly to maintain freshness and condition.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Created innovative recipes to increase customer satisfaction.
- Monitored food temperatures for proper cooking and safe consumption.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Developed deep understanding of menu items and ingredients.
- Operated and maintained grills, fryers and other cooking equipment.
Dish Washer
Little Phoenix Restaurant
01.1997 - 12.2001
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or cooking items used often by kitchen staff.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Paper Deliverer
Standard Times
01.1994 - 12.1998
- Loaded and unloaded newspaper bundles at distribution center.
- Assembled and bagged newspapers prior to delivery.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
Education
Associate of Arts - Hotel, Resort And Restaurant Management
American Military University
Charles Town, WV08-2014
High School Diploma -
New Bedford High School
New Bedford, MA05-2003
Skills
- Supervision and leadership
- Team management
- Microsoft office
- Dependable and responsible
- Communication
- Task prioritization
- Organizational skills
- Cultural awareness
- Attention to detail
- Decision-making
- Networking
- Troubleshooting
Accomplishments
- Achieved 1 Achievement Medal, 4 Commendation Medals and 2 Meritorious Service Medals throughout career for exceptional performance and accomplishing the mission.
- Achieved 8 Outstanding Unit Awards throughout career by leading teams through effective mission accomplishment.
- Awards:
- Airman of the Quarter (2)
- Airman of the Year (1)
- NCO of the Quarter (5)
- NCO of the Year (1)
- Senior NCO of the Quarter (3)
- AMC Sijan Leadership Award (1)
- Hennessy Travelers Award (1)
Certification
- Lead Wing Command and Control, 2023
- Train the Trainer Course, 2019
- Anti-Terrorism Level II, 2020
- Life Fitness Equipment Certified Technician, 2016
- Level 1 CrossFit Certified, 2016
- Fitness Specialist Certification. 2011
- (HACCP) Hazard Analysis & Critical Control Points Manager, 2007
Timeline
Active Duty
United States Air Force
12.2005 - 12.2025
Coffee Shop Worker
Dunkin
01.2004 - 12.2004
Head Line Cook
Courtyard Restaurant
01.2003 - 10.2005
Pizza Delivery Driver
Papa John's Pizza
01.2003 - 12.2004
Grill Cook
Shawmut Diner
01.2002 - 12.2002
Dish Washer
Little Phoenix Restaurant
01.1997 - 12.2001
Paper Deliverer
Standard Times
01.1994 - 12.1998
Associate of Arts - Hotel, Resort And Restaurant Management
American Military University
High School Diploma -
New Bedford High School
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