Lance Miller
El Paso
Summary
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs. Strengths include financial administration, team leadership, coaching and development, sales strategies and sales leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vice President
GX3 Logistics Inc
03.2024 - Current
- Developed best practices for hiring, recruiting, and employee performance, increasing team efficiency by optimizing recruitment processes and performance management strategies.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Branch Manager
Mhc Kenworth
01.2018 - 03.2024
- Enhanced branch profitability by implementing strategic financial management practices, increasing annual sales from $63M to $90M and net profits from $3.5M to $8M.
- Developed and executed sales strategies, resulting in a significant increase in customer acquisition and retention.
- Utilized CRM systems to track and manage customer interactions, improving customer satisfaction and retention rates.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
Mhc Kenworth
01.2013 - 01.2018
- Enhanced branch profitability by implementing strategic financial management practices, increasing annual sales from $6M to $16M and net profits from $350K to $1.3M
- Utilized CRM systems to track and manage customer interactions, improving customer satisfaction and retention rates.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Parts Manager
Mhc Kenworth
10.2009 - 01.2013
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
Parts Advisor
Stewart & Stevenson
05.2007 - 10.2009
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Assisted customers in finding appropriate parts promptly
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Trained and developed parts personnel on all makes product for class 6-8 vehicles
- Developed and maintained stocking levels for all makes products for the Mountain region (Colorado, Wyoming, New Mexico, El Paso Tx)
Outside Sales Representative
Mhc Kenworth
04.2003 - 05.2007
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
Parts Counter Sales Person
MHC Kenworth
12.2001 - 04.2003
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Assisted customers with diagnosing problems for class 6-8 equipment and purchasing necessary replacement parts
Education
High School Diploma -
Centennial High School
Skills
- Business Relationship Management
- Critical thinking
- Strategic planning
- Results-driven
- Negotiation and persuasion
- Training and mentoring
- Sales leadership
- Forecasting
- Financial management
- Recruiting and hiring
Certification
PIML- Paccar Institute of Managerial Leadership 2009
Dave Anderson Sales Training- 2011
KARRASS- Karrass Negotiation Training 2012
Prospector Training- Kenworth Truck Spec Training 2013
Muddy Boots-Advanced Vocational Truck Spec Training 2015
Manager Tools- Manager training program 2020
Effective Hiring Manager- Managers Tools 2021
Timeline
Vice President
GX3 Logistics Inc
03.2024 - Current
Branch Manager
Mhc Kenworth
01.2018 - 03.2024
Branch Manager
Mhc Kenworth
01.2013 - 01.2018
Parts Manager
Mhc Kenworth
10.2009 - 01.2013
Parts Advisor
Stewart & Stevenson
05.2007 - 10.2009
Outside Sales Representative
Mhc Kenworth
04.2003 - 05.2007
Parts Counter Sales Person
MHC Kenworth
12.2001 - 04.2003
High School Diploma -
Centennial High School
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