Lance Moore
Charlotte,NC
Summary
With a proven track record at Southeastern Freight Lines, I excel in freight processing and team collaboration, enhancing productivity by over 30%. My forklift certification and commitment to warehouse safety underscore my ability to meet demanding targets while fostering a positive, efficient work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with coordinating and managing freight operations to ensure timely and accurate deliveries. Utilizes effective organizational skills and attention to detail to maintain efficient workflows. Track record of fostering teamwork and adhering to safety standards in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Freight Handler
Southeastern Freight Lines
01.2024 - Current
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified and noted count and condition of cargo received.
- Unload freight from trailer, then load into the assigned trailer
- Inspected freight for any damage or faults prior to loading.
- Drove forklifts, pallet jacks and other equipment to move materials.
Delivery Coordinator/Inbound Receiving Supervisor
Floor & Decor
07.2017 - 03.2024
- Obtained product specifications along with delivery address, date and contact information.
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Consulted with customers about delivery and order preparation requests.
- Inspected merchandise for damage and accuracy against order documents.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained clean and orderly appearance while on shift.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Planet Fitness
05.2022 - 04.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
Kroger
07.2021 - 01.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Sales Associate/Day Porter
Conn's Home Plus
01.2016 - 06.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- assembled furniture to place on the sales floor
Customer Service Supervisor/Frozen Food Lead
Kroger
06.2009 - 03.2016
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Monitored front areas so that questions could be promptly addressed.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Kept high average of performance evaluations.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Reduced employee turnover by creating supportive and engaging work environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Kept work areas neat, clean and free from debris.
- Greeted store customers and discussed needs.
Overnight Flow Team
Target
07.2013 - 09.2014
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled products and equipment in accordance with food safety and safety guidelines.
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Baby Gear Attendtant
Babies "R" Us
09.2010 - 07.2011
- Worked effectively in fast-paced environments.
- Executed daily tasks such as restocking supplies.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Package Handler
Fed Ex Ground
07.2008 - 12.2008
- Used hand-held scanners and physical logs to accurately track item movements.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Produce Clerk
Compton's Foodland
07.2007 - 09.2008
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept tidy and organized area to comply with cleanliness standards.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
- Sorted and packaged produce items to prepare for shipments.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Glencliff
Nashville, TN05.2007
Skills
- Warehouse Safety
- Handheld Scanners
- Package handling
- Order Picking
- Freight Processing
- Pallet jack safety
- Shipping and receiving
- Zoning and stocking
- Tagging
- Forklift certified
- Freight tracking
- Trailer unloading
- Heavy Lifting
- Pallet Jack Operation
- Loading and unloading
- Shipment Inspection
- Freight Documentation
- Documentation verification
- Warehouse Operations
- Willing to Learn
- Damage Prevention
- Freight Labeling
- Stacking and Staging
- Lifting and sorting
- Furniture Moving
- Assembly and production
- Inventory Tracking
- Warehouse environment safety
- Team Collaboration
Timeline
Freight Handler
Southeastern Freight Lines
01.2024 - Current
Cashier
Planet Fitness
05.2022 - 04.2023
Cashier
Kroger
07.2021 - 01.2022
Delivery Coordinator/Inbound Receiving Supervisor
Floor & Decor
07.2017 - 03.2024
Sales Associate/Day Porter
Conn's Home Plus
01.2016 - 06.2017
Overnight Flow Team
Target
07.2013 - 09.2014
Baby Gear Attendtant
Babies "R" Us
09.2010 - 07.2011
Customer Service Supervisor/Frozen Food Lead
Kroger
06.2009 - 03.2016
Package Handler
Fed Ex Ground
07.2008 - 12.2008
Produce Clerk
Compton's Foodland
07.2007 - 09.2008
High School Diploma -
Glencliff
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