Lance Morton
Sioux Falls,SD
Summary
Dynamic Systems Analyst with a proven track record at Interstates, specializing in optimizing business workflows through innovative, data-driven system solutions. Highly skilled in technical support, systems analysis, and IT process improvement, with hands-on experience troubleshooting complex application issues and integrating cross-functional technologies. Adept at collaborating with vendors, developers, and stakeholders to resolve system defects, implement software enhancements, and deliver customized application configurations. Strong background in requirements gathering, system testing, root-cause analysis, and ensuring regulatory compliance and operational efficiency across enterprise environments. Proficient in leveraging ERP platforms, SQL, documentation tools, and IT service management (ITSM) methodologies to drive continuous improvement and support scalable system performance.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
System Analyst 1
Interstates
Sioux Falls, South Dakota
09.2022 - Current
- Optimized business workflows by conducting comprehensive systems analysis, driving IT process improvements, and implementing data-driven solutions.
- Analyzed system requirements and specifications for software development projects.
- Developed documentation for system processes and user manuals to ensure clarity.
- Provided support for end users in troubleshooting system issues.
- Delivered advanced technical support and application troubleshooting for complex, cross-functional enterprise systems.
- Collaborated with vendors, developers, and stakeholders to resolve system defects, deploy software enhancements, and manage custom application configurations.
- Performed detailed requirements gathering, root-cause analysis, and system testing to ensure accurate functionality and regulatory compliance.
- Leveraged ERP platforms, SQL, and documentation tools to streamline operations and enhance system performance.
- Applied IT Service Management (ITSM) best practices to support scalable systems, improve incident resolution, and maintain operational efficiency.
- Managed and optimized ServiceNow workflows, including incident, request, and change management processes, to enhance service delivery and improve IT operational efficiency.
- Developed technical documentation, such as flowcharts, diagrams, and process maps.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
- Administered ServiceNow platform to streamline incident and request management processes.
- Collaborated with IT teams to troubleshoot issues and resolve user inquiries effectively.
- Developed and maintained documentation for ServiceNow configurations and processes.
- Configured workflows and business rules to enhance system functionality and user experience.
- Monitored system performance and provided recommendations for improvements regularly.
- Designed complex reports using the Reporting module within the ServiceNow platform.
- Configured and implemented new applications in ServiceNow to meet business needs.
Education
Information Technology Security -
Southeast Technical College
Sioux Falls, SD05-2024
Skills
- SQL databases
- Application troubleshooting
- IT project management
- Technical documentation
- Systems analysis and data-driven workflow optimization
- Advanced technical support and complex application troubleshooting
- Cross-functional collaboration with vendors, developers, and stakeholders
- Requirements gathering, root-cause analysis, and system testing
- ERP platform proficiency and SQL data management
- IT service management (ITSM) best practices and operational efficiency
- ServiceNow administration, including incident, request, and change management
- Information security
- Systems deployment
- IT compliance
- Technical support
- Help desk operations
- ITIL processes
- Network troubleshooting
- Application installations
- Network configuration
- Computer maintenance
- Data management
Certification
Computer Science Certificate - Southeast Technical College, May 2024
Timeline
System Analyst 1
Interstates
09.2022 - Current
Information Technology Security -
Southeast Technical College