Lance Mumford

• Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants.
• Tracked costs and expenses and assessed closely against original project budget.
• Administered program to identify and classify regulated products for storage, transportation and disposal to ensure regulatory compliance through third party classification vendor management.
• Provided awareness and understanding of overall project portfolio, interactions and issues to team members and stakeholders.
• Oversaw each step of remodel project, meeting goals and achieving goals.
• Produced status reports for customers and senior management.
• Managed multiple project teams engaged in remodel development in cross-functional environment to reach project success.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Drafted action plans and led meetings with department executives to review project status and proposed changes.
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Communicated project plans and progress to key stakeholders and project contributors.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Developed and maintained project budgets to control costs and meet organizational and project goals.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Partnered with project team members to identify and quickly address problems.
• Updated customers and senior leaders on progress and roadblocks.
• Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
• Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.

Managed 60 people working on capital projects in the Gulf region. Projects were from 1 week to 12 weeks in length. from simple resets to whole new store set ups. Remodel work consisted of Home Centers and some experience in a major Walmart remodel in Huntsville Alabama in 2014.

• Produced status reports for customers and senior management.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Brought in additional project personnel and resources to meet demands.
• Updated project plans based on changing objectives, specifications and staff availability.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Analyzed project performance data to identify areas of improvement.

Responsible for upwards of 10 new store set ups simultaneously in 15 western states. Coordinated labor needs and travel for multiple projects in multiple areas. Projects consisted of setting 6 departments in the Home Center industry. Ordered and tracked shipments of fixtures and product needed. Developed Planogram standards to reduce the amount of discrepancies in the field.

• Improved operations by working with team members and customers to find workable solutions.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Collaborated with others to discuss new merchandising opportunities.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Launched quality assurance practices for each phase of development
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed detailed plans based on broad guidance and direction.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed budgets and resources to ensure cost-effective project delivery within specified timeframes.
• Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
• Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.

Specialized in fixture installation and merchandising retail programs. Set new stores with factory product. Readied the stores for grand opening.

• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Built and maintained loyal, long-term customer relationships through effective account management and Retail Construction and Merchandising.

Managed all facets of a non conventional grocery store. Replenishment of each department. Sales goals. P and L. Associate training. Community outreach.

• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
• Encouraged, trained and disciplined employees to maximize performance.
• Trained and developed culinary personnel to strive for continuous knowledge and professional development.

• Managed 24+-person team handling Grocery operations in a fast paced environment.
• Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
• Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
• Ran daily reports to assess performance and make proactive adjustments.