Lance Parsons
The Woodlands,TX
Summary
Customer service professional offering over thirty years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Outstanding interpersonal and communication skills, with expertise in dealing with people from diverse backgrounds and cultures. Able to create and manage budgets, schedules and daily operations. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Azzurro Coastal Italian Restaurant
2024.06 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Delivered a menu with a 300 wine selection to a fine dining atmosphere
- Increase bottom line by 15% after first 30 days.
Manager
Olive Garden
2018.06 - 2024.06
- Have raised catering sales 30% while maintaining the company goals
- Certified in all levels of management and hold an outstanding achievement in less than a year with a $5 million unit
- Successfully maintained shifts to a high level with potential growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager/Multi Unit Manager
Berryhill Baja Grill
2012.03 - 2018.06
- Responsibility to successfully operate a $2.2 Million Unit
- Incorporated all aspects to the company and holding positive numbers and ratings
- Created and maintained an excel sheet to track weekly/yearly sales and profits, raised sales and profits yearly, grew the catering territory and relations with community, and maintained the highest level with all inspections.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Regional Trainer/General Manager of Operations
Jason's Deli
2002.01 - 2012.01
- Responsibilities include assisting in daily operations while using check and balances to exceed company goals
- Assisted in the hiring process and handling of manager paperwork
- Supervised multi training units and district trainers while creating new ways to increase a better atmosphere.
- Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
- Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
- Facilitated regional training events, resulting in improved team performance and collaboration across departments.
- Implemented advanced learning technologies into regional training sessions, allowing for more efficient delivery methods and increased participant comprehension rates.
- Developed relationships with external vendors to supplement internal resources as needed for specific projects or initiatives.
- Conducted regular assessments of participant progress throughout each course offering, identifying any areas requiring additional attention or intervention.
- Streamlined training processes for increased efficiency by collaborating with management to identify areas of improvement.
- Was over 100 Managers and 1,000 team members over three states
Education
High School Diploma - General
West Brook High School
Beaumont, TX05.1992
Skills
- Management (10+ years)
- Inventory Management
- Payroll
- Team Building
- Inventory
- Operations
- Scheduling
- Training
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Staff Management
Accomplishments
- Reduced employee turnover by 15% by creating and implementing a no-cost incentive program.
- Increased sales by 10% while reducing food costs by 2%, leading to a $70,000 net profit in the last two years.
- Supervised team of 105-120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
- TABC
- ServSafe
- Driver's License
Additional Information
Have been a certified trainer for ServSafe. Conducted many classrooms with servant leadership, HR, money marketing and next level management training. Along with interviewing process and training of over 100 managers.
Hobbies
Was a USA Wrestling Coach for 8 years while ran a non profit wrestling club here in The Woodlands. I love to go camping and fishing.
Timeline
General Manager
Azzurro Coastal Italian Restaurant
2024.06 - Current
Manager
Olive Garden
2018.06 - 2024.06
General Manager/Multi Unit Manager
Berryhill Baja Grill
2012.03 - 2018.06
Regional Trainer/General Manager of Operations
Jason's Deli
2002.01 - 2012.01
High School Diploma - General
West Brook High School
- TABC
- ServSafe
- Driver's License
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