Lance Phillips

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Cultivated interpersonal skills by building positive relationships with others.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Applied effective time management techniques to meet tight deadlines.
• Passionate about learning and committed to continual improvement.
• Demonstrated leadership skills in managing projects from concept to completion.

Did all types of work. woking with Ground Support Equipment. Towed and Moved aircraft as needed. Supported air crew with any needs from maintenance to catering. Fueled aircraft. Deiced Aircraft. Helped Maintain Aircraft.

• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Implemented company policies and procedures for professional, cohesive customer care.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Interceded between employees during arguments and diffused tense situations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
• Trained all team members on key roles to maintain flexibility.
• Managed team according to company standards and compliance requirements.
• Enforced safety precautions with crews working outdoors in various climates, rugged conditions, and with heavy equipment.
• Managed field crew of 3 staff, delegating tasks and directing team members on data collection.
• Met all project milestones and deadlines, completing projects within, or above client specifications.
• Applied training and mathematical abilities to calculate heights, depths and relative positions of terrain.
• Researched previous property information and compared to current findings.
• Made proactive adjustments to policies and procedures to meet changing demands.
• Coordinated surveys to establish accurate legal boundaries for properties.
• Followed local, regional and national surveying guidelines.
• Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Excellent communication skills, both verbal and written.

• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Checked and verified photo identification prior to granting facility access.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Reported suspicious activities and persons to law enforcement.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Responded quickly to emergency situations to assess and deflect issues.
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

• Passionate about learning and committed to continual improvement.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Developed and maintained courteous and effective working relationships.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong communication and organizational skills through working on group projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend, and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Gained extensive knowledge in data entry, analysis and reporting.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked well in a team setting, providing support and guidance.
• Proved successful working within tight deadlines and a fast-paced environment.